info
Trade Responsibly. Trade Responsibly.Trade Responsibly.CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76.14% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.CFDs and Spread Betting are complex instruments and come with a high risk of losing money rapidly due to leverage. 79.83% of retail investor accounts lose money when trading CFDs and Spread Betting with this provider. You should consider whether you understand how CFDs and Spread Betting work and whether you can afford to take the high risk of losing your money.
Invest Responsibly: Trading CFDs involves significant risks.

Work With Us

We are always on the lookout for talented individuals who can perform and excel in a dynamic and innovative working environment. We view each and every one of our employees as an indispensable part of the team.

If you're interested in joining the FxPro team
Send your CV
Global Presence
Become a part of a growing international team:
Offices in Limassol, London, Monaco and Nassau with 200+ FxPro employees of 22 nationalities
Non-discrimination and equal opportunity policy
Competitive Remuneration Package
In-House Fitness Center
Group Medical Scheme
Exclusive Discount Card Scheme
  • Ongoing professional and personal development
  • Sponsorship of work-related education
  • Opportunities for career progression
  • Provident fund
  • Free meals and beverages at in-house cafeteria
  • 13th salary
15+ years of experience
4 offices
200+ employees
22 nationalities
17 languages spoken
ACCOUNTING AND FINANCE
Accounts Analyst and Reconciliation Officer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Daily reconciliation of client money/custody assets to client balances and/or external statements
  • Handle accounting and bookkeeping requirements for EMI Company of the Group
  • Cost and revenue analysis of the various streams
  • Monthly reporting of the results to the finance team
  • Create month-end accounting entries and reconcile accounts
  • Assistance with ad-hoc financial related requests by the management
Requirements
  • University Degree in Accounting/Finance
  • Any relevant qualification is an advantage (LCCI/ACA/ACCA)
  • CASS/CySeC related certificates would be an advantage
  • 2-3 years of relevant experience in EMI or CFD business
  • Experience as head of accounting/financial controller would be preferable
  • Experience in Financial Services of a CIF would be considered an advantage
  • Experience in working in a SAP would be considered an advantage
  • Excellent and proven control of Excel
  • Excellent command of the Greek and English language
Benefits
  • Competitive salary including a 13th salary
  • Relocation package
  • Visa arrangements for an employee and family members(if applicable)
  • Medical and life insurance
  • Provident fund
  • Free meals and beverages at the in -house cafeteria
  • In - house gym with a personal trainer
  • Discount card for several services and products
Join our team
Submit your CV
BANKING
Chief Operating Officer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Description
  • We are looking for a passionate and dynamic individual to head the operations of BNK Pro the first in kind digital private bank.

    Targeting the mass affluent market, the new product aims in providing the clients with a best in breed application enabling them to manage their wealth and perform their day-to-day banking transactions in an easy and intuitive way.

    Through a multi-currency account and the issuance of a World Elite Mastercard debit card coupled with access to all the majors European Stocks and ETFs clients will be able to Bank, Trade and Invest from a single app.
Responsibilities
  • Develop and enforce sound policies and structures for the growth of the company
  • Set up workflow process for banking operations and provide the support needed for smooth operations
  • Create and monitor a strong workforce by developing competent individuals in the banking operations team.
  • Delegate tasks to members of the operations team.
  • Monitor daily operations to ensure a free flow process and supervise the execution of daily tasks.
  • Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.
  • Collaborate with heads of other units to develop best practices for successful banking operations.
  • Create and implement long term business plan to ensure continuity of business operations in the long run
  • Develop a business continuity plan.
  • Report to the Management in all matters of importance.
  • Review and resolve customer related issues, concerns, requests, problems, and complaints.
  • Manage relationships with partners and vendors.
Requirements
  • Bachelor's/Master's degree, preferably in Finance / Banking or other related field
  • At least 5 years relevant experience in the Banking sector
  • Be highly aware of market trend, new technologies, new FinTech products and business models
  • Well - developed customer relations skills
  • Excellent interpersonal, written, and verbal communication skills
  • Solid organizational skills including attention to detail and multi - tasking skills
  • Good leadership skills
Benefits
  • Competitive salary including a 13th salary
  • Relocation package
  • Visa arrangements for an employee and family members(if applicable)
  • Medical and life insurance
  • Provident fund
  • Free meals and beverages at the in -house cafeteria
  • In - house gym with a personal trainer
  • Discount card for several services and products
Join our team
Submit your CV
BUSINESS DEVELOPMENT
Business Development Manager (Malaysia)
Limassol, Cyprus or Malaysia
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus or Malaysia
Responsibilities
  • Builds market position by locating, developing, defining, negotiating and closing business relationships in the Malaysian market
  • Seeks out and builds new business for FxPro
  • Identifies ideas by researching industry and related events, publications and announcements in the Malaysian market
  • Closes new business deals by coordinating requirements, developing and negotiating contracts, integrating contract requirements with business operations
  • Maintain good working relationships with existing and new clients
Requirements
  • University degree in a relevant field
  • Excellent knowledge of the English and Malay
  • 2+ years of recent working experience in a similar position in the financial sector
  • Ability to travel is a must
Location
  • The position can be based in Limassol, Cyprus or Malaysia
Benefits
  • Competitive salary including a 13th salary
  • Relocation package (if applicable)
  • Visa arrangements for the employee and family members (if applicable)
  • Medical and life insurance
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with a personal trainer
  • Provident fund
  • Discount card for several services and products
Join our team
Submit your CV
HR
Talent Acquisition Specialist
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Coordinates management team in order to identify staffing needs and conduct workforce planning
  • Actively participates in and ensures implementation of the attraction, selection and induction process
  • Conducts job analyses
  • Determines selection criteria and designs relevant assessment tools / interview guides for each position and ensures that management is aware and trained to administer them
  • Coordinates with Marketing on media plans for recruitment campaigns and employer branding
  • Attends career fairs
  • Sources potential candidates through various online and offline channels and advises management on hiring
  • Fosters a network of long - term strategic partners(recruitment agencies, professional associations, academic institutions, etc.) for recruitment needs
  • Handles all legal and employment procedures for new members of the team
  • Stays up to date with changes related with the HR field
  • Acts as a Brand Ambassador of the company
Requirements
  • University Degree in Human Resources Management
  • Minimum of 3 - year working experience in recruitment and selection preferably in the FinTech industry
  • Excellent command of the English language.
  • Computer literacy with very good working knowledge of Microsoft Office applications
  • Excellent communication and organizational skills
  • Ability to work in a dynamic and multicultural environment
  • People - oriented and results - driven
  • Polite and pleasant personality
Benefits
  • Competitive salary including a 13th salary
  • Relocation package
  • Visa arrangements for an employee and family members(if applicable)
  • Medical and life insurance
  • Provident fund
  • Free meals and beverages at the in -house cafeteria
  • In - house gym with a personal trainer
  • Discount card for several services and products
Join our team
Submit your CV
IT
Database Administrator
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Build database systems of high availability and quality
  • Design and implement database in accordance with information needs and views
  • Use high-speed transaction recovery and backup techniques
  • Minimize database downtime and manage parameters to provide fast query responses
  • Provide proactive and reactive data management support
  • Determine, enforce and document database policies, procedures and standards
  • Perform tests and evaluations regularly to ensure data security, privacy and integrity
  • Monitor database performance, implement changes and apply new patches and versions when required
Requirements
  • University Degree in Computer Science or any other relevant field
  • Excellent command of the English language
  • Proven working experience od at least 3 years as a Database Administrator
  • Hands-on experience with database standards and end user applications
  • Excellent knowledge of data backup, recovery, security, integrity and SQL
  • Familiarity with database design, documentation and coding
  • Previous experience with DBA case tools (frontend/backend) and third-party tools
  • Familiarity with programming languages API
  • Problem solving skills and ability to think algorithmically
  • Experience in MS SQL is required
  • Experience in MySQL/MariaDB and PostgreSQL will be considered an advantage
Benefits
  • Competitive salary including a 13th salary
  • Medical and Life insurance
  • Provident fund
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with a personal trainer
  • Discount card for several services and products
  • Relocation package including visa arrangements for the employee and family members (if applicable)
Join our team
Submit your CV
Invest Product Manager (Web and Mobile)
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Product Ownership:
    - Translate features into user stories for the development teams
    - Define and prioritize the key activities of the development teams based on the product roadmap
    - Build and re-prioritize the work and story backlog of the team when organizational priorities change to ensure maximum value delivery
    - Understand and advocate best practices in high-level system designs
  • Project Management:
    - Manage the entire product line life cycle from strategic planning to tactical activities
    - Responsible project planning and management, maintaining plans and preparing project documentation
    - Managing stakeholders to create and manage product roadmaps and getting internal agreement with key stakeholders
  • Business Analysis:
    - Collaborate with key stakeholders to define, develop, shape and refine requirements
    - Develop test strategies, document test scenarios, and coordinate the execution of test scripts
    - Conduct research on industry best practices, standards and other market data
Requirements
  • University Degree in Computer Science or other IT related field
  • At least 3 years of experience in a similar role
  • Sound knowledge of trading or investments is a must
  • In-depth understanding of software product development life cycle
  • Experience with Agile software development frameworks (Scrum, Kanban etc.)
  • Experience in interaction with Dealing Department is an advantage
  • Working experience with investment or trading platforms is a plus
  • Excellent command of the English language
Benefits
  • Competitive salary including a 13th salary
  • Relocation package including visa arrangements for the employee and family members (if applicable)
  • Visa arrangements for an employee and family members(if applicable)
  • Medical and life insurance
  • Provident fund
  • Free meals and beverages at the in -house cafeteria
  • In - house gym with a personal trainer
  • Discount card for several services and products
Join our team
Submit your CV
Project Manager
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Develop detailed project plans and ensure resource availability and allocation.
  • Track task status and coordinate with product owners for the timely delivery of projects.
  • Coordinate internal resources and third parties / vendors for the timely execution of projects
  • Ensure that all projects are delivered on - time, within scope and within budget
  • Developing project scopes and objectives, involving all relevant stakeholders, product owners
  • Ensure resource availability and allocation
  • Develop a detailed project plan to track progress
  • Use appropriate verification techniques to manage changes in project scope, schedule and costs
  • Measure project performance using appropriate systems, tools and techniques
  • Report and escalate to management as needed
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with third parties / vendors
Requirements
  • Bachelor's/Master's degree, preferably in the field of computer science
  • Strong working knowledge of Microsoft Office
  • Experience with Jira, MS Project or any other relevant task/ project management tools
  • Superb verbal and written English communication skills
  • Proven working experience as a project manager / administrator in the information technology sector
  • Excellent client - facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multi - tasking skills
  • Solid technical background with understanding or hands - on experience in software development and web technologies is considered a plus
  • PMP / PRINCE II certification is considered a plus
Benefits
  • Competitive salary including a 13th salary
  • Relocation package
  • Visa arrangements for an employee and family members(if applicable)
  • Medical and life insurance
  • Provident fund
  • Free meals and beverages at the in -house cafeteria
  • In - house gym with a personal trainer
  • Discount card for several services and products
Join our team
Submit your CV
Quality Assurance Engineer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Functional and performance testing of web, mobile and backend products with maximum automation
  • Interaction with the development and support teams in order to improve the product quality
  • Reviews of tests done by other team members, bugs and features verification and regression tests automation
Requirements
  • University Degree in Computer Science or other IT related field
  • Minimum of 2 years of experience as a Software Tester or Quality Assurance Engineer
  • Excellent command of the English language
  • Ability to work with requirements and create test cases accordingly
  • Knowledge of methods and processes used in software quality assurance
  • Passion to work in a fast-paced, demanding, and multicultural environment
  • Experience in some of the following will be considered an advantage
    - Stocks Trading, Forex or/and Banking industry
    - Java programming
    - C# programming
    - JavaScript/TypeScript programming
    - Test automation
    - Agile methodology
    - SQL
    - Linux
    - CRM or ERP
Benefits
  • Competitive salary including a 13th salary
  • Relocation package including visa arrangements for the employee and family members (if applicable)
  • Medical and life insurance
  • Provident fund
  • Free meals and beverages at the in -house cafeteria
  • In - house gym with a personal trainer
  • Company Discount Card for various products and services
Join our team
Submit your CV
Senior .Net Developer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Design and implementation of software products with microservices architecture
  • Design and implementation of database aware applications with MS SQL
  • Development of time-critical services with .NET using multi-threading technologies
  • Testing and management tools implementation
  • Collaborating with the management, stakeholders and team members in order to meet strict deadlines
  • Reviewing, maintaining and improving existing systems
Requirements
  • University degree in Computer Science or any other IT-related fields
  • Excellent command of the English language
  • At least 3 years of experience working as a C# developer
  • In-depth knowledge of .NET platform
  • Ability to develop robust multithreaded applications
  • Experience in working with SQL databases
  • Deep knowledge of S.O.L.I.D. principles of OOD
It is your advantage if you have some experience in the below:
  • Financial trading/trading platforms development
  • Experience in .Net Core development for Linux
  • Experience in containerized application development
  • In-deep understanding of Kubernetes
  • Experience in web service development using ASP.NET Core
  • Performance optimization skill, including profiling and analysing process dumps
  • C++ programming skills
  • Experience in Windows desktop application development using WPF
  • Experience in developing applications with communication protocols and brokers (sockets, ZeroMQ, ActiveMQ/JMS) and data serialization
Benefits
  • Competitive salary including a 13th salary
  • Relocation package (if applicable)
  • Visa arrangements for the employee and family members (if applicable)
  • Medical insurance
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with a personal trainer
  • Provident fund
  • Discount card for several services and products
  • Awesome job that can grow with you
Join our team
Submit your CV
Senior Front-End Developer (Angular)
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Design and develop flexible front-end solutions within the current infrastructure
  • Collaborate with involved teams during design, development, and release process
  • Develop Single-page applications using cutting-edge web technologies
  • Proactively investigate issues and offer technical improvements for the applications
  • Perform code reviews for other team members
Requirements
  • Good command of the English language(speaking / writing)
  • 3 + years of continuous development as a Front - End Developer
  • Solid knowledge of SPA frameworks(preferably Angular 2.0 +)
  • Client - side design patterns
  • Understanding Git version control software
  • Understanding RESTful web services
  • Understanding features of Typescript
  • Be familiar with CI / CD process and tools
  • Be familiar with code review procedure
  • Knowledge of .Net framework and OOP/ SOLID is an advantage
  • Ability to study and apply up - to - date technologies to improve company processes / product
  • Hands - on Agile Software Development approach
  • Bachelor’s Degree in Computer Sciences or any other related fields
Benefits
  • Competitive salary including a 13th salary
  • Relocation package (if applicable)
  • Visa arrangements for the employee and family members (if applicable)
  • Medical and life insurance
  • Provident fund
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with a personal trainer
  • Discount card for several services and products
Join our team
Submit your CV
In-house Lawyer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Providing legal advice to the FxPro(the ‘Company’) employees, the Company’s management team and the Company’s Board of Directors for any legal matters that may arise
  • Ensuring the legality of the Company’s business practices and the Company’s compliance with applicable rules and regulations
  • Researching, anticipating and guarding the Company against legal risks
  • Drafting, revising, negotiating and concluding any type of legal agreements
  • Liaising directly with the Cyprus Registrar of Companies and other national and international governmental or other authorities
  • Developing Company policies on an array of matters
  • Assessing the impact of forthcoming regulations issued on national, European and international level
  • Serving as the primary legal support in relation to intellectual property(including trademark) issues
  • Becoming involved in any ad - hoc projects and provide advice accordingly
Requirements
  • Law degree
  • Excellent command of the English language
  • 4 + years of experience; experience in the financial services or other related industry is an advantage
  • Experience in a regulated environment will be considered an advantage
  • Well - developed analytical and problem - solving skills
  • Ability to work in a dynamic and multicultural environment
  • Communication skills, organizational skills, juggling numerous priorities under strict deadlines, analytical skills
Benefits
  • Competitive salary including a 13th salary
  • Relocation package and a working visa for the employee and the family members(if applicable)
  • Provident fund
  • Medical insurance and life assurance
  • Discount card for several services and products
  • In - house gym with a personal trainer
  • Free meals and beverages at the in -house cafeteria
Join our team
Submit your CV
MARKETING
Facebook User Acquisition Officer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
You will:
  • Manage and scale paid acquisition campaigns to grow userbase profitably
  • Monitor, optimize and report on campaign performance on an ongoing basis
  • Identify optimization opportunities to help improve performance
  • Develop, execute and analyse A/B tests on creatives and landing pages
  • Collaborate with design, product and data analytics teams to develop effective acquisition strategies
  • Communicate campaign performance and test results to the broader marketing team and executives
  • Help with development of analytical tools, technologies and processes to drive efficiency across the Marketing team
You are:
  • Accountable. Your program’s performance rests on your shoulders
  • Team player. You thrive in a team environment where each person takes ownership to achieve a greater shared goal. Your efforts should elevate the company as a whole
  • Metric driven. You feel comfortable working with numbers and finding trends to exploit
  • Motivated. You enjoy making a measurable impact on your team and the greater company
  • Resourceful. You look to sharpen your tools and learn about the best practices in the industry. You leverage internal and external resources to find new growth tactics
  • Execution oriented. You aggressively prioritize speed/action for delivering results
You have:
  • 3+ years of user acquisition or mobile media buying experience, with a strong track record of measurable results
  • Experience with Facebook as a top marketing channel
  • Understanding of advert attribution and tracking
  • Strong analytical skills and creative thinking
We offer:
  • Competitive compensation package including a 13th salary
  • Relocation package and visa arrangements for the employee and their family members (if applicable)
  • In-house gym with personal trainer
  • Free meals and beverages at the in-house cafeteria
  • Medical and Life insurance
  • Provident fund
  • Company Discount Card for various products and services
Join our team
Submit your CV
Marketing Analyst
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Take ownership of assigned projects and deliver with quality, on time with minimal supervision
  • Deliver excellent product demonstrations to both technical and non-technical audiences
  • Analyse marketing activities, including advertising campaigns, client funnel, interaction with the site and much more
  • Identify marketing opportunities through an exploration of current data
  • Create predictive models to determine expected results of marketing campaigns
  • Manage and resolve the key data issues involving quality, consistency of data for analytical purpose
  • Develop reports and dashboards using data visualization software and present them
  • Measure the effectiveness of marketing programs and strategies
Requirements
  • University degree in Marketing or other related field
  • 2+ years of relevant experience
  • Excellent command of the English language
  • Experience in Google BigQuery, OWOX, Google Analytics, Google Data Studio and Power BI.
  • Computer literacy with a good working knowledge of Microsoft Office suite
Benefits
  • Competitive salary including a 13th salary,
  • Relocation package
  • Visa arrangements for the employee and family members (if applicable)
  • Provident fund
  • Medical and life insurance
  • Discount card for several services and products
  • In-house gym with personal trainer
  • Free meals and beverages at the in-house cafeteria.
Join our team
Submit your CV
Marketing Specialist
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities:
  • Brainstorm and develop ideas for creative marketing campaigns
  • Assist in outbound or inbound marketing activities
  • Develop unique content for different marketing campaigns
  • Conduct copy-editing and proof reading of articles and other web content
  • Write transcripts for company videos
  • Undertake individual tasks of a marketing plan as assigned
Requirements:
  • Bachelor’s Degree in Marketing, Communications, Journalism or another related field
  • Native English language
  • Computer literacy with good working knowledge of Microsoft Office suite
  • 1+ years of experience in marketing is an advantage
  • Impressive writing and editing skills with the ability to adapt content style and tone for specific audiences
  • Skills to cultivate subject matter experts and create the followers necessary to execute on schedule
  • Ability to identify new opportunities and take the required action with minimal direction or oversight
  • Demonstrable understanding of digital distribution channels and basic performance measurements
  • Natural curiosity about how technology assists its users
Benefits:
  • Competitive compensation package including a 13th salary
  • Medical and Life insurance
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with a personal trainer
  • Provident fund
  • Company Discount Card for various products and services
Join our team
Submit your CV
Motion Designer (Facebook)
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
You will:
  • Take broad, conceptual ideas and turn them into something useful and valuable for our millions of users
  • Design flows and experiences that are incredibly simple and elegant for Facebook
  • Seek out creative, design-led solutions to challenging problems
  • Partner with other designers and engineers to oversee the user experience of new features ad products, from conception until launch
  • Think about creative strategy and vision at a high level (not just 'how it should look' but 'what we should build')
You are:
  • Team player. You thrive in a team environment where each person takes ownership to achieve a greater shared goal
  • Motivated. You enjoy making a measurable impact on your team and the greater company
  • Resourceful. You look to sharpen your tools and learn about the best practices in the industry. You leverage internal and external resources to find new growth tactics
  • Execution oriented. You aggressively prioritize speed/action for delivering results
You have:
  • University degree
  • Excellent command of the English language
  • 4+ years of experience in designing, building and shipping quality apps across a variety of platforms and form factors
  • 3+ years of experience in interaction and visual design
  • Knowledge and experience with various 3D modelling software
  • Computer literacy with good working knowledge of Microsoft Office suite
  • A portfolio showcasing your work
We offer:
  • Competitive compensation package including a 13th salary
  • Relocation package and visa arrangements for the employee and their family members (if applicable)
  • In-house gym with a personal trainer
  • Free meals and beverages at the in-house cafeteria
  • Medical and Life insurance
  • Provident fund
  • Company Discount Card for various products and services
Join our team
Submit your CV
PPC Specialist
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Creation, maintenance and optimization of advertising campaigns in Google Ads (AdWords), Yandex Direct, Yahoo and Bing
  • Writing advertisements, downloading and launching advertising campaigns (Direct Commander, AdWords Editor)
  • Analysing efficiency and optimization of current advertising companies (CPC, CPO, ROI, CAC)
  • Preparing reports on advertising campaigns
  • Working with optimization systems and generating ads (C50)
  • Conducting A/B-tests
  • Working with analytics tools such as Yandex Metrics, Google Analytics, Google Data Studio, DoubleClick Search will be an advantage
Requirements
  • University degree in Marketing, Communications, Journalism or another related field
  • Good command of the English language
  • Google Ads certification
  • 2+ years of experience in advertising campaigns in Google Ads (AdWords) and Yandex Direct
Benefits
  • Competitive salary including a 13th salary
  • Relocation package
  • Visa arrangements for the employee and family members (if applicable)
  • Medical and life insurance
  • Provident fund
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with personal trainer
  • Discount card for several services and products.
Join our team
Submit your CV
OPERATIONS
Customer Support Officer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
  • Deliver service and support to customers through live chats, emails and phone calls
  • Provide answers to customers by identifying problems, researching answers and guiding customer through corrective steps
  • Handle and resolves customer complaints
  • Provide information to customers in regard to Company’s services and products
  • Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
  • Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company
  • Inform customers about internal regulations and procedures of Company
  • Follow up on the progress of the response to the customer
  • Perform general Back Office and Clients Accounting Department duties during night/evening shifts, update Customer records
  • Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
  • Provide feedback on the efficiency of the customer service process
Requirements
  • University Degree is an advantage but not a must
  • Excellent command of the English language
  • Computer literacy with very good working knowledge of Microsoft Office applications. Fast typing
  • Flexible, outgoing, problem solving skills, excellent communication skills
  • Any knowledge of FX industry is considered an advantage
  • Ability to work in shifts on a rotation basis (00:00-08:00, 08:00-16:00, 16:00-00:00)
Benefits
  • Competitive salary
  • 13th salary
  • Provident fund
  • Medical insurance
  • Discount card for several services and products
  • In-house gym with a personal trainer
  • Free meals and beverages at in-house cafeteria
Join our team
Submit your CV
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Peter Aust
HEAD OF OPERATIONS
FxPro is a great place to work, because it is a melting pot of different cultures and ambitions. Our multicultural workforce reflects the global nature of our company and our ability to offer our products and services to each client in his / her native tongue.

Join our team

We are proud to have a team that is defined by the utmost integrity, professionalism and dedication. Join our team and come roll with us!

Join our team
Submit your CV