Trade Responsibly. Trade Responsibly.CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 84.60% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
FxPro Help Centre: Trading & Execution
  1. FxPro Help Centre
  2. Trading & Execution
  3. What do I do if I have a question or enquiry regarding one of my trades?

What do I do if I have a question or enquiry regarding one of my trades?

If you would like to check any orders, please send an email to support@fxpro.com from your registered email address with your account number and the order number of the trade, and we will check your enquiry and get back to you as soon as possible.

You can find the order number in your trade account tab or history tab.

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  1. What is a CFD?
  2. How is a currency pair read?
  3. What spreads do you offer?
  4. Why has my pending order not been executed?
  5. What commissions will I be charged for trading?
  6. What instruments do you offer for trading?
  7. Do you offer Cryptocurrencies?
  8. What is the difference between Market and Instant execution?
  9. Do you offer guaranteed stop loss?
  10. To how many decimal places do you quote prices?
  11. What is FxPro’s model of execution?
  12. Does slippage occur on your platforms?
  13. Do you offer micro (0.01) lots?
  14. What leverage do you offer?
  15. What are fixed spreads?
  16. What are floating spreads?
  17. Will I experience requotes?
  18. What is the stop out level?
  19. What is the difference between a stop order and a limit order?
  20. Will my EA/cBot continue to work after I close the platform?
  21. How is swap calculated?
  22. What is leverage?
  23. What is VWAP?
  24. What is a market order?
  25. What is a Stop Loss order?
  26. What is a Take Profit order?
  27. What is a Stop Out?
  28. How can I show the ASK price on the platform?
  29. What is slippage?
  30. What is Spread?
  31. What do I do if I have a question or enquiry regarding one of my trades?
  32. Why has my pending order been executed or Stop loss/take profit triggered when the price has not reached the specified price?
  33. What is liquidity?
  34. What is Swap (rollover)?
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