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faq

Your questions answered

About the Company

How long has FxPro been in business?

FxPro began its journey in **1999**, evolving into one of the leading online trading brokers globally. Over the years, FxPro has expanded its regulatory framework to ensure compliance with the highest industry standards.

FxPro operates under multiple entities regulated by respected authorities worldwide, including:

  • **Cyprus Securities and Exchange Commission (CySEC)**
  • **Financial Conduct Authority (FCA) in the UK**
  • **Securities Commission of The Bahamas (SCB)** and more.

This strong regulatory oversight reflects FxPro’s commitment to providing a secure and transparent trading environment for its clients.

What are the advantages of trading with FxPro?

FxPro is a No Dealing Desk Execution* broker, offering professional trading conditions, superior execution technology and access to deep liquidity.

Trade CFDs on a wide range of instruments, including popular FX pairs, Futures, Indices, Metals, Energy and Shares, and experience the global markets at your fingertips.

FxPro also offers free educational material, forex trading tools and demo trading accounts to all of our clients to help them practice and learn more about CFDs trading before opening a live trading account. FxPro customer support team is ready to help you 24/5 with any queries you may have in more than 20 languages.

*Subject to our Order Execution Policy

Where are your offices?

We have offices in the UK, Cyprus, UAE, Monaco and Bahamas. You can see all office and contact details here.

Who are your regulators?

FxPro group operates several legal entities, each regulated by the relevant local authority in that jurisdiction.

FxPro Financial Services Ltd is regulated by the Cyprus Securities and Exchange Commission (‘CySEC’) and by the South Africa Financial Sector Conduct Authority (‘FSCA’). FxPro UK Limited is regulated by the Financial Conduct Authority (‘FCA’). FxPro Global Markets Limited is authorised and regulated by the Securities Commission of The Bahamas (‘SCB’).

You can see more information about our licences and regulations here: https://www.fxpro.com/about/licences

Since the availability of jurisdictions may depend on your country of residence, please check the registration page to see which jurisdictions are available to you.

How can I register as an Introducer?

Fill in our online form with your contact details and some basic information (e.g. your website (if applicable), number of potential clients, etc) and one of our representatives will contact you to discuss this further.

Find more information regarding our partnership options via this link: https://www.fxpro.com/partners

When and how are IB commissions paid?

Commissions are credited to your FxPro Wallet on a weekly basis. You may use bank wire transfer to withdraw your commissions.

Do you provide your Introducers with any promotional material?

We provide our Introducers with a wide range of marketing materials, including banners, logos, widgets, calculators, and other free tools to support their promotional efforts. All materials are conveniently accessible through our partner portal, which is integrated into FxPro Direct. This portal is hosted by FxPro and offered at no additional cost to you, ensuring easy access and management of all the resources you need.

Accounts

How do I open a live trading account?

To register for a live trading account, click on the 'Register' icon on the FxPro homepage and follow the steps required to complete the sign-up process. You will be asked to upload your ID document(s) during the process, or you can upload them later via FxPro Direct. You can also register through our FxPro App for iOs & Android. Once registered, you can proceed to fund your account and start trading on any one of our platforms.

Please note that the jurisdictions available to you will depend on your country of residence. FxPro does not offer Contracts for Difference(CFDs) to residents of certain countries such as the United States of America and the Islamic Republic of Iran.

Can I open a corporate account?

You can open a trading account on your company name via our usual sign-up procedure. Please enter the personal details of the person who will be the authorised representative and then log into FxPro Direct to upload official company documentation such as a certificate of incorporation, articles of association etc. Once we receive all necessary documents, our Back Office Department will review them and assist in the completion of the application.

Do you offer swap-free accounts?

FxPro offers swap-free accounts for religious purposes. However, fees may be applied once trades on certain instruments are open for a specific number of days. To apply for a swap-free account, please send an email request to our Back Office Department at [email protected]. For further details on FxPro swap-free accounts, please contact our Customer Support.

Can I open a joint account?

Yes. To open a joint account, each person must first open an individual FxPro account and then fill a Joint Account Request Form which can be obtained by contacting our Back Office Department at [email protected].

Please note that joint accounts are only available to married couples or first degree relatives.

Can I open more than one account with FxPro?

Yes, FxPro allows up to 5 different trading accounts. You may open additional trading accounts via your FxPro Direct.

What base currencies can I open an account in?

We offer Trading Account currencies in EUR, USD, GBP, CHF, JPY, PLN, AUD and ZAR. Additionally, we also offer NGN, VND, THB, MYR and IDR for certain jurisdictions, allowing you to trade in your local currency.

It is recommended that you select a Wallet currency in the same currency of your deposits and withdrawals in order to avoid any conversion fees, however you can select different base currencies for your Trading Accounts. When transferring between Wallet and an account in a different currency, a live conversion rate will be displayed to you.

What is a Premium (VIP) account?

VIP Premium Accounts are offered to selected individuals with high deposits (typically $50k or equivalent) and those actively trading large volumes. VIP clients benefit from free VPS service and the possibility of decreased spreads/commissions.

For more information please visit our VIP page: https://www.fxpro.com/vip

What account types do you offer?

We offer a variety of account types for you to choose from, via a range of platforms including Metatrader 4, Metatrader 5 & cTrader.

The trading conditions for each account differ based on the jurisdiction.

You can see a useful comparison table of the account types and features on the page below: https://www.fxpro.com/trading-platforms/comparison

Spread Betting accounts are also available to clients of FxPro UK Limited that reside in the UK.

Do you offer demo accounts?

Yes. Demo accounts are a valuable trading tool to help beginners learn how to trade and allow experienced traders to experiment and test new strategies in a risk-free environment.

You can open an unlimited amount of demo accounts via FxPro Direct.

Although demo accounts present real market conditions and prices, please keep in mind that they are simulations and cannot always reasonably reflect all of the market conditions as during highly volatile or illiquid periods (e.g. market openings, news announcements) they may not behave in the same manner as live accounts.

Are demo accounts limited in any way?

You may open as many demo accounts as you wish. Demo accounts can be recharged with funds via FxPro Direct. However, please note that demo accounts will be deactivated after 180 days. Also, our MT4 and MT5 demo accounts are limited to a maximum of 70 open positions.

Although demo accounts present real market conditions and prices, please keep in mind that they are simulations and cannot always reasonably reflect all of the market conditions as during highly volatile or illiquid periods (e.g. market openings, news announcements) they may not behave in the same manner as live accounts.

Margin and leverage settings may vary between your demo and live account and you should not expect any success with the Demo Account to be replicated in your live trading.

For this reason, it is strongly recommended that demo accounts are viewed solely as a learning tool for inexperienced traders or a place for testing new trading strategies.

How to open an account with FxPro

  1. Click the ‘Register’ button on this page and open your New FxPro Direct account. Fill out the form with your name, country of residence and email. Set the password.
  2. Specify your nationality, date of birth and mobile number.
  3. Then, your residential address is required.
  4. To act in your best interest, we kindly ask to specify your occupation and education level.
  5. To understand your needs better, we should know more about your financial status and investment plans.
  6. Your trading experience also matters to us! Please answer carefully, as your responses will determine your suitability to trade CFD with FxPro.
  7. The next important step is a small test for financial markets knowledge.
  8. Now, put the default trading account settings. Later, you can open additional real and demo accounts with other preferences at any time.
  9. Right after that, you may undergo the identity verification by uploading the digital copies of the documents required.
  10. Don’t forget to check your inbox! The FxPro Team will send you an email with account credentials. Please keep them safe.

You will be able to fund your account once it gets verified to start trading with FxPro.

Watch video instruction

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Verification

Are my personal details secure with you?

FxPro takes serious precautionary measures to ensure that your personal details are held in absolute confidence. Your passwords are encrypted and your personal details are stored on secure servers and cannot be accessed by anyone, with the exception of a very small number of authorised members of staff.

What documents do you require?

We require a copy of your valid International Passport, National ID card or Driver's Licence in order to verify your identity.

We may also request a Proof of residence document showing your name and address, issued within the last 6 months.

The document(s) required and their current verification status can be seen at any time via FxPro Direct.

How can I upload or send my documents to you?

You can upload your documents at the time of your registration. You can also upload documents via FxPro Direct by clicking on 'My Profile' and then 'Upload documents', or through the FxPro App Accounts section.

How can I verify my profile?

  1. Sign in to FxPro Direct with your email and password.
  2. Get ready to take a photo of your passport, ID card or driver’s license.

    (A Proof of residence, such as a bank statement or utility bill, issued within the last 6 months, may also be required).

  3. Click the “Upload documents” button and choose the row with the document you prefer to provide.

Document verification is usually very fast and you can always check the status from the same section in FxPro Direct.

Please note that uploading the documents through Direct is the only acceptable channel of submitting these documents and that any documents sent by email will not be processed.

Watch video instruction

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What should I do if I fail the appropriateness test?

As a regulated broker, we are required to assess the suitability of our clients in regards to their understanding of CFDs and knowledge of the risks involved.

If it is deemed that you do not currently have the experience required, you can proceed with a demo account creation. Once you feel that you are ready and experienced enough to open a live account, and are fully aware of the risks involved, please contact us so we can reassess your suitability.

If the information you provided to us on the registration form was inaccurate, please let us know so we can contact you to clarify any errors.

MT4 & MT5 Platform

Are your platforms compatible with Mac?

The FxPro MT4 and FxPro MT5 trading platforms are both compatible with Mac and can be downloaded from our Download Centre. Please note that the web-based FxPro cTrader and FxPro cTrader platforms are also available on MAC.

Do you allow the use of trading algorithms on your platforms?

Yes. Expert Advisors are fully compatible with our FxPro MT4 and FxPro MT5 platforms, and cTrader Algos can be used on our FxPro cTrader platform. If you have any questions regarding Expert Advisors and cTrader Algo, please contact our Customer Support at [email protected].

How do I log in to the MT4 trading platform?

You can log in to your terminal from the menu at the top left of the screen. Click ‘File’, ‘Login to trade account’ and a new box asking for your login credentials, password, and the server your account has been assigned to, will appear.

log in

Your login details are sent to you via email once your account has been created. If you have forgotten your MT4 live account password, you can reset this via FxPro Direct.

How do I place a new order in MT4?

There are many ways to place a new order in the MT4 terminal:

  1. Click on the ‘New Order’ button on the toolbar
  2. Select ‘New Order’ from the ‘Tools’ drop-down menu
  3. Press F9
  4. Right-click an instrument in the ‘Market Watch’ window and select ‘New Order’
  5. Double-click an instrument in the ‘Market Watch’ window
  6. Enable one-click trading

Proceeding with any of the above options will open up the ‘Order’ window. This will let you adjust the parameters of the position you are about to open. The ‘Symbol’ field allows you to change the instrument and the ‘Volume’ field allows you to set the size of the trade (lot). You may also set stop-loss and take-profit levels.
You then click ‘Sell’ to open a short position at the current bid price or ‘Buy’ to open a long position at the current ask price.

How do I close a position on MT4?

To manually close an open position, you must first locate the order in the MT4 ‘Terminal’ window at the bottom of your MT4 screen. Right-click on the order you wish to close and select ‘Close Order’, or double-click on the order to bring up the ‘Order’ window and close it from there. Alternatively, you can close a position by clicking the ‘X’ symbol at the bottom right corner of your MT4 terminal.

If you have one click trading enabled, these actions will result in the immediate closure of the trade, without displaying any confirmation window.

If you have set valid stop-loss or take-profit levels, your order will be closed once the market price reaches either of the levels you have specified.

How do I place a pending order on MT4?

A pending order is an instruction to open a position when an instrument reaches a certain price pre-defined by you.
You can place a pending order via the main ‘Order’ window. Simply change the ‘Type’ to ‘Pending Order’. A drop-down menu will then appear that will allow you to specify whether the pending order you are about to place is a Buy Limit, Sell Limit, Buy Stop or a Sell Stop Order. It will also allow you to set a limit price and expiry date and time.

Bear in mind that Buy stops & Sell limits must be placed above the current market price while Sell stops and Buy limits must be placed below the current market price.

How do I modify or delete a pending order on MT4?

First, locate the order in the MT4 ‘Terminal’ window at the bottom of your MT4 screen. Open orders appear above your account details, while orders that haven’t yet been executed appear below them. Right-click on the order you wish to modify or delete and select ‘Modify or Delete Order’ or double-click on the order to bring up the ‘Order’ window. From the ‘Order’ window, you may change the price at which the order is triggered, re-set the expiry date of the order, set stop-loss and take-profit levels or delete the order.

Why is the 'Modify' button greyed out when I try to set SL/TP for an existing order?

This may be because you have placed your stop-loss or take-profit levels too close to the current price. Alternatively, it may mean that you have set these levels on the wrong side of the current price.

Please note that for short positions (sell orders) stop-losses must be set higher than the current market price and take-profit levels must be set lower than the current market price.

You can view the minimum stop levels for each platform in the symbol's specifications: https://www.fxpro.com/trading/forex

How can I add custom indicators or EAs to MT4/MT5?

Open MT4, go to File>Open Data Folder, then select MQL4/5>'Experts' or 'Indicators' and paste your MQL4/EX4 or MQL5/EX5 file in this folder.

When you reopen the platform you should now see your custom EA/Indicator in the Navigator window. You can drag and drop it to the chart(s) of your choice.

You can find custom EAs and Indicators on the MQL5 website: https://www.mql5.com/en/code/mt4

Where will I find my recently created EA on the MT4 platform?

All EAs are visible in the ‘Navigator’ window on the left-hand side of the MT4 platform. Click on the ‘Expert Advisors’ drop-down menu and then click on the ‘+’ icon to expand the selection and view the full list of available EAs. You can then drag and drop the one you want to the chart of your choice.

How can I backtest my EA?

From your MT4, go to ‘View’, select ‘Strategy Tester’, choose 'Expert Advisor' from the list and set your backtest parameters.

For more details, please refer to the MT4 backtesting guide available here.

You may test your EA in live trading conditions on your demo account.

How do I know if my EA is running correctly?

To make sure that your EA is running correctly you must first confirm that EAs are enabled on your platform. To do so, check that the ‘AutoTrading’ button on the main toolbar at the top of the screen is green. In case it is red, click on it to enable EAs.

‘AutoTrading’

You must then ensure that your EA is enabled for live trading. To do this, right-click on the chart where the EA has been placed, select ‘Expert Advisors’ and then ‘Properties’. Check the box labelled ‘Allow live trading’ and click ‘OK’. Your EA should now be working properly.

Allow live trading

Once your EA is up and running, you can check the ‘Experts’ and ‘Journal’ tabs in your terminal to see if your system is reporting any errors.
Please note that if your EA is running and automatic trading is enabled, you will be able to see a smiley face on the top right corner of the chart next to the name of the EA.

Why does my chart have a cross/sad face in the corner?

It seems you don’t have Expert Advisors enabled on your MT4 terminal. This can be done by simply clicking on the ‘AutoTrading’ button in the main toolbar above the chart. When the little symbol inside it turns from red to green, EAs have been enabled. Alternatively you can do this by going to ‘Tools’, ‘Options’, select the ‘Expert Advisors’ tab and ensure that the ‘Enable Expert Advisors’ box is ticked. Please also ensure that the specific EA is enabled for trading by selecting 'Allow Live Trading' in the 'Common' tab when you drag the EA to the chart

How do I remove an EA that I have loaded on my MT4/MT5 platform?

To remove an EA from your MT4/5 platform, right-click on the chart, select ‘Expert Advisors’ and then ‘Remove’.

Can I run more than one EA at the same time on MT4?

Yes, you can run multiple EAs at the same time and on the same instrument. However, you may only load one EA per chart. For example, if you wish to set two EAs to trade on EURUSD, you will have to open two EURUSD charts and load an EA on each of them.

Where can I find my account balance and trade history for MT4 & MT5 platforms?

All account information and trade history is found in the ‘Terminal’ window at the bottom of your MT4 screen. At the bottom of this window you will find the following tabs:

  • Trade: Displays your account balance, equity, margin, free margin, margin level and any open positions and pending orders
  • Account History: Displays a complete breakdown of all the orders you have placed including date and time, type, size, instrument, price at open, take-profit and stop-loss levels, price and time of closure, swap fees and profit.
  • Journal: Provides a list of all the actions you have taken on your MT4 terminal as well as their respective dates and times.

How do I create an MT4 trading statement?

You can create a trade history report and export it as a separate HTML or EXCEL file. Log in to your MT4 terminal and click on the ‘Account History’ in the ‘Terminal’ window at the bottom of your MT4 screen. Right-click anywhere inside the tab, select ‘Save as Report’, select specify a save location and click ‘Save’.

How do I use the Market Watch window?

The 'Market Watch' is a section of MT4/MT5 which shows all BID/ASK prices and allows you to view instruments, place orders, open charts etc.
In order to see all instruments available for trading, please right click in the Market Watch window and select 'Show All'.

Show All

To manually add the instruments you wish to see in the list, right click in the Market Watch window and select 'Symbols'. You may also create custom sets.

How do I change the MT4/MT5 password?

Once logged in the platform, please go to Tools>Options and under the 'Server' tab, select 'Change Password'. Then, enter the new password you wish to use and confirm.

Change Password

If you encounter issues please check the Journal tab on the MT4 Terminal window to see if there are any errors.

How can I create an MT4/MT5 Investor password?

An investor password enables the user to view trading activity but with no access to open/close or modify any trades. It is essentially a 'read only' access.

Once logged in the platform with your master password, please go to Tools>Options and under the 'Server' tab, select 'Change Password'. Then, select 'Change Investor (read only) password'

Change Investor

What is the MT4 history center?

The History Center provides you with access to historical chart data on the MT4 platform. Please go to Tools>History Center or select the F2.

The amount of historical data available depends on the timeframe you choose due to the fact that there is a maximum number of bars data available for each timeframe (approx 2050 records).For instance if you choose a small timeframe (eg 1M) you may only receive data for one or two days.

You may download additional data, however this is taken from the MetaQuotes server.

How to download trading platforms?

  1. After you register and log into FxPro Direct, you will see the relevant platform links conveniently displayed on your 'Accounts' page, next to each account number. From there you can directly install desktop platforms, open webtrader, or install mobile apps.
  2. Alternatively, from the main website, go to “All Tools” section and open the “Download Centre”.
  3. Scroll down to see all the platforms available. Several types of terminals are provided: for the desktop, web version and mobile application.
  4. Select your operating system and click “Download”. The platform upload will start automatically.
  5. Run the setup program from your computer and follow the prompts by clicking “Next”.
  6. After the installation is complete, you can log in with the specific account details that you received on your email after the trading account registration at FxPro Direct. Now your trading with FxPro can begin!

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cTrader Platform

How do I close a position on cTrader?

To close a position, click on the ‘Close’ button in the ‘Trade Watch’ window at the bottom of the cTrader screen. From the ‘Trade Watch’ window you can choose to close a single order or close all open positions by clicking ‘Close All’.
You can use the QuickTrade settings to select if this is disabled or if single-click or double-click trading is enabled.

How do I log in to the cTrader platform?

Your cTrader cTID are sent to you via email once the creation of your account has been confirmed.

cTID allows access to all FxPro cTrader accounts (demo & live) using only one login and password.

As default, your cTID email will be the registered email address of your profile, and you can change the password to your own preference.

Once logged in with the cTID, you will be able to switch between any FxPro cTrader accounts registered under your profile.

How do I create a new order in cTrader?

There are several ways to create a new order in cTrader.

You can press F9 to bring up the ‘Create Order’ window or click on the icon above the watchlist on the left-hand side of the platform. You can also click on any instrument in the 'Watchlists' select the ‘New Order’ icon, or place an order directly from the Buy and Sell buttons:

Buy and Sell buttons

The buy and sell buttons are also available on any chart you have open:

available

If you do not have 'QuickTrade' settings enabled, a new window will appear which will allow you to create a new market order, limit order or stop order, to select the instrument you wish to trade and to set stop-loss and take-profit levels:

Market Order
Note: If you wish to open and close trades with single or double click, directly from the charts and watchlist, you will need to set this up in the settings.

How do I place a pending order?

You can place a pending order via the ‘Create Order’ window. On the ‘Create Order’ box, select ‘Limit Order’ or ‘Stop Order’ and choose your symbol, limit price, volume and expiry date and time, set stop-loss and take-profit levels and click ‘Sell’ or ‘Buy’.

You can also place pending orders via the Market Depth or by right clicking on the chart.

How do I modify or delete a pending order in cTrader?

Should the need arise for you to modify or delete a pending order that you have placed, click on the ‘Orders’ tab in the ‘Trade Watch’ window. This will bring up all your pending orders. Right-click on the order you wish to modify or delete, to be given the option to either modify or cancel the order. If you click on ‘Modify’, a new window will appear that will allow you to change the parameters of your pending order. If you click on ‘Cancel’, your order will be automatically removed from the list.

How can I set up single click or double click trading?

On the cTrader platform, click on the settings icon in the bottom left hand corner, and select the 'QuickTrade' tab. From here you can select if you would like 'single-click' or 'double-click' trading.
If you have the quick trade settings 'Disabled', it means that you will have a pop up box to confirm any trade actions.
You are also able to set up default SL/TP and market range settings for all order types from this window.

Click trading

How are cTrader commission charges calculated?

cTrader spreads start from as low as 0.2 on majors, and the commission is 3.50 per lot of the base currency of the pair traded. This is charged when you enter and when you exit the trade.
You can use the cTrader commission calculator below to calculate the commission for different trades:
https://www.fxpro.com/trading-tools/calculators/ctrader-commission
As standard, the commission is calculated as $35 per $1million USD traded.
FX example- If you are trading 1 lot (100k) of EUR/USD, the commission will be €3.50 when you enter and when you close the trade (€7 overall).
Metals example- (number of oz X MP) / 1,000,000 X 35 = One way commission

What is a ctrader ID (cTID) and how can I create one?

Your cTrader (cTID) will be created and sent to you via email once the creation of your account has been confirmed.

cTID allows access to all FxPro cTrader accounts (demo & live) using only one login and password.

When logged in with the cTID, your cTrader account(s) will automatically become linked, and you will also have access to extra features that the cTID provides, such as:

  • Custom watchlists
  • Email alerts
  • Price alerts
  • Workspaces

Note: The cTID is seperate from your FxPro account login details and is something offered by Spotware directly. You can read more about it here

How can I download a cBot or custom indicator on cTrader?

You are able to download additional indicators/cBots via the cTDN website: https://ctdn.com/algos/indicators - https://ctdn.com/algos/cbots
You can also click on the indicator icon on any cTrader chart and select 'more indicators'

more indicators

When you click to download from the website, it will prompt you to automatically install it to the cTrader platform.

How do I know whether my cBot is running correctly?

If you are running cBots on your cTrader platform, you will be able to see a list of attached cBots on the bottom left corner of the chart. A ‘Stop’ button will also appear if your cBot is running correctly.
If you are running cBots in the 'Automate' tab, you will be able to see a list of active instances under each cBot in the cBots list. A ‘Stop’ button will also appear next to running instances.
Once your cBot is running, you can check the ‘Journal’ and the ‘cBot Log’ tabs to see if your system is reporting any errors.

Can I test my cBot before going live?

Yes, you can back-test the performance of your cBot over historical data on the cTrader platform. To do this, you need to navigate to your 'Automate' section of the platform, click on the arrow next to your cBot, and select ‘Add an Instance’. Navigate to ‘Backtesting’ tab and set your preferred back-test parameters before running.
Once you are happy with your cBot, you can test it in live trading conditions by using it on your demo account.

Can I run more than one cBot at the same time?

Yes, you may run multiple cBots at the same time and on the same chart. Once you add them to the chart, you will see a separate box for each in the bottom left hand corner of the chart.

multiple cBots

How do I stop a cBot that I have loaded on my cTrader platform?

To remove a cBot from cTrader, click on the ‘Stop’ button. Instances can be removed from the chart in cTrader or from the ‘Instances’ list in the 'Automate' tab.

Will my cBot continue to work after I close the cTrader platform?

In order for your cBots to trade for you, your machine must be running with your cTrader terminal open. Closing your cTrader terminal will cause your cBots to stop trading.

You can subscribe to FxPro VPS (Virtual Private Server) to have your cBots continue to trade around the clock, regardless of whether your cTrader terminal is open or your computer running.

Where can I find my account balance and trade history for cTrader platform?

Your account balance and trade history can be found in the ‘Trade Watch’ window at the bottom of your cTrader screen.

  • Positions tab: Displays your current balance, equity, margin, free margin, margin level and unrealised profit and loss.
  • Orders tab: Displays current pending orders
  • History tab: Displays your complete order history.

How do I create a cTrader trading statement?

You can export your trade history from the ‘Trade Watch’ window. Open the ‘History’ tab, right-click anywhere within the list of previous orders, and select ‘Create Statement’ to create a trade history report as an HTML document, or select ‘Export to Excel’ to create a trade history report as an Excel file.

How do I install the cTrader desktop platform?

You can download the cTrader desktop platform via our website link below: https://www.fxpro.com/trading-platforms/ctrader

Unfortunately a MAC version is not currently available, but we however offer a cTrader webtrader version, accessed via the below link:
https://ct.fxpro.com/

For system requirements and supported browsers you may refer to the spotware help page.

If you receive an error trying to install it, this is most often caused by a firewall/antivirus which is blocking or restricting the download. Please temporarily disable any firewalls/antivirus and try again to download the platform.

How do I uninstall the cTrader platform?

When you uninstall cTrader, there are also some temp folders that must be deleted in order to successfully remove it. Please follow the instructions below to completely remove cTrader from your PC:

Uninstall the cTrader via control panel, then:
- Under Documents remove cTrader and cAlgo
- Under ''C:/Users/user/AppData/Roaming/'' remove: Fxpro-cAlgo, FxPro-cTrader, FxPro-cTraderUsers
- Under ''C:/Users/user/AppData/Local/Apps/2.0/'' delete this folder
You can then proceed to re-download.

How to download trading platforms?

  1. After you register and log into FxPro Direct, you will see the relevant platform links conveniently displayed on your 'Accounts' page, next to each account number. From there you can directly install desktop platforms, open webtrader, or install mobile apps.
  2. Alternatively, from the main website, go to “All Tools” section and open the “Download Centre”.
  3. Scroll down to see all the platforms available. Several types of terminals are provided: for the desktop, web version and mobile application.
  4. Select your operating system and click “Download”. The platform upload will start automatically.
  5. Run the setup program from your computer and follow the prompts by clicking “Next”.
  6. After the installation is complete, you can log in with the specific account details that you received on your email after the trading account registration at FxPro Direct. Now your trading with FxPro can begin!

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FxPro Edge Platform

How do I log in to the FxPro Edge trading platform?

You can log in to FxPro Edge by navigating to https://edge.fxpro.co.uk and entering your Direct profile credentials.

Login

If you have multiple accounts, you can select which one to use on the next screen.

Login

You can switch to another account by clicking on the top right dropdown.

Login

How do I place a new order?

There are multiple ways to place a new order:

  1. Via the chart
    • Right click on the chart
    • Click on 'Create New Order'

      Create Order
    • The New Order dialog will appear. Here you can adjust the parameters of the position you are about to open.

      Create Order

  2. Via the Create Order Buttons

    Create Order

  3. Via the Order tiles on your watchlist (when 1-click trading is enabled)

    Create Order

How do I close a position on FxPro Edge?

To manually close an open position, you must first locate the order in the Positions/Orders widget. You may either click on the 'Close Order' button (with 1-click trading enabled) or double click on the order and close it from the dialog that appears.

Close Position

Close Position

If you have set valid stop-loss or take-profit levels, your order will be closed once the market prce reaches either of the levels you have specified.

All closed positions will appear in the 'History' widget

How do I place a pending order on FxPro Edge?

A pending order is an instruction to open a position when an instrument reaches a certain price pre-defined by you. You can place a pending order via the main 'Order' dialog by selecting the 'Limit' or 'Stop' tabs. The dialog will then allow you to set the limit price and expiry date/time for the pending order.

Pending Order 1

Bear in mind that Buy stops & Sell limits must be placed above the current market price while Sell stops and Buy limits must be placed below the current market price.

Alternatively, you can instantly place a pending order by right clicking on the chart.

Pending Order 2

Why is the Modify position button greyed out when I try to set SL/TP for an existing order?

This may be because you have placed your stop-loss or take-profit levels too close to the current price. alternatively, it may mean that you have set these levels on the wrong side of the current price.

Please note that for short positions (sell orders) stop-losses must be set higher than the current market price and take-profit levels must be set lower than the current market price.

You can view the minimum stop levels for each platform in the symbol's specifications: https://www.fxpro.com/trading/forex

Can I add custom indicators or EAs to FxPro Edge?

FxPro Edge does not support custom indicators or EAs at this point in time. We are looking to add support for this in future releases.

How can I add more widgets onto my workspace?

You can add more widgets to customize your workspace by clicking on the '+' button on the sidebar. Widgets can be moved around, re-arranged and re-sized.

Widgets

Can I view how well I've been trading?

You can view your account performance by clicking on either:
a) The top bar
b) The 'Account Performance' icon on the sidebar

Account Performance

How to download trading platforms?

  1. After you register and log into FxPro Direct, you will see the relevant platform links conveniently displayed on your 'Accounts' page, next to each account number. From there you can directly install desktop platforms, open webtrader, or install mobile apps.
  2. Alternatively, from the main website, go to “All Tools” section and open the “Download Centre”.
  3. Scroll down to see all the platforms available. Several types of terminals are provided: for the desktop, web version and mobile application.
  4. Select your operating system and click “Download”. The platform upload will start automatically.
  5. Run the setup program from your computer and follow the prompts by clicking “Next”.
  6. After the installation is complete, you can log in with the specific account details that you received on your email after the trading account registration at FxPro Direct. Now your trading with FxPro can begin!

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Trading & Execution

What is a CFD?

'CFD' stands for 'contract for difference' and consists of an agreement (contract) to exchange the difference in the value of an underlying (currency pair, commodity, share, index, crypto) between the time at which the contract is opened and the time at which it is closed. If the difference is negative then the buyer must pay the difference to the seller. If the difference is positive then the seller must pay the difference to the buyer. When trading CFDs traders buy (go long) when they are expecting a rise, and sell (go short) when expecting a drop in value. The CFD derivatives market is not standardised and is made up of buyers and sellers who trade OTC ‘over-the-counter’ (not on any regulated exchange), meaning that the broker is the counterparty to every transaction and there is therefore counterparty risk. International banks & large investment firms act as liquidity providers by providing their own quotes for pricing CFDs based on the underlying prices, e.g., CFDs on FX pairs are based on the FX spot market. The brokers pricing and liquidity is usually received and aggregated from several such sources and can be affected by the available liquidity and pricing received from the above. As a very simple example: if you buy a ‘contract for difference’ at $14 and sell at $16 then you will receive the $2 difference. If you buy a CFD at $10 and sell at $8 then you pay the $2 difference. Basically, a CFD contract means that you are not physically buying the underlying, but through the CFD, you have exposure to the price movement of the underlying instrument.

How is a currency pair read?

Forex Currencies are traded in pairs. Each currency is presented as a three letter abbreviation and is usually separated from the currency it is paired with a space, a point, or a slash. For instance, EUR/USD refers to the Euro US Dollar currency pair. The first currency in the pair is known as the base currency. The second currency in the pair is known as the quote or term currency. The value of the pair is defined by how much of the quote currency is required to purchase a single unit of the base currency. So if EUR/USD is currently trading at 1.31 then this means that $1.31 is required to purchase €1.

What spreads do you offer?

We offer competitive spreads across all our platforms, with differences depending upon the account type you choose. On the MT4/MT5 Raw Spread account, we offer spreads without markup on FX & Metals, with a commission of $3.50 per lot (commission is charged when you enter and exit a position.) Our MT4/MT5 Standard account types are with marked-up spreads and zero commission. On the cTrader platform account, spreads on FX & metals are lower, with a commission of $35 per $1million USD traded. For the minimum and average spreads for each account type, please check the specifications for the specific instrument. First you need to select from the “Markets” Tab the underlying category and then click on the specific instrument of your choice to check the average spread. Spreads are floating, which means they are variable and fluctuate according to market conditions.

Why has my pending order not been executed?

If your pending order has not been executed, it may be because you did not have sufficient funds to open the position when the pending order was triggered. If this is the case, the deleted pending order will appear in your account history.
Alternatively, your pending order may not have been executed because the specified price was not reached. Please note that for pending Sell Orders, the bid price must reach your specified level; for pending Buy Orders, the ask price must reach your specified level. If you cannot see the current ASK price in your platform, please refer to our FAQ: How can I show the ASK price on the platform?

What commissions will I be charged for trading?

On the FxPro Raw Spread account, spreads on FX & Metals start from 0 with a commission of $3.50 charged per lot when you open and when you close the position. On cTrader accounts, when trading FX & Metals, there is a commission fee of 35USD for every 1 million USD traded upon opening a position and 35USD upon closing the position.
All other instruments on the above account types are with floating spread and zero commission.

On Standard accounts, we do not charge any commission on any instruments. You are only charged the spread, on which we apply a small mark-up (and any applicable swap charges). The same applies to Spread betting accounts for UK clients.

What instruments do you offer for trading?

At FxPro we offer CFDs on Forex, Metals, Futures, Shares, Spot Indices, Spot Energy, ETFs & Cryptos*. Please visit the following pages to find out more information about each asset:

https://www.fxpro.com/trading/forex

https://www.fxpro.com/trading/futures

https://www.fxpro.com/trading/indices

https://www.fxpro.com/trading/shares

https://www.fxpro.com/trading/metals

https://www.fxpro.com/trading/energies

https://www.fxpro.com/trading/cryptocurrencies

*Cryptocurrency CFDs are not available to retail clients of FxPro UK Ltd

Do you offer Cryptocurrencies?

We offer CFDs on a several different cryptocurrencies including Bitcoin, Ethereum, Litecoin, BitcoinCash, Ripple and many more.

You can see more details and trading conditions on the following link:

https://www.fxpro.com/trading/cryptocurrencies

Please note that Cryptocurrencies are not available to retail clients under FxPro UK Ltd.

Do you offer guaranteed stop loss?

A stop-loss order may serve as an additional risk minimisation strategy. However, the requested price of a stop-loss order is never guaranteed. This is because the price at which the stop-loss order is placed serves only as a ‘trigger point’. In the event that the price of the financial instrument being traded reaches the trigger price, your stop-loss order will be treated as a market order and executed at a Volume Weighted Average Price (‘VWAP’) as per the Order Execution Policy. As a result, a stop-loss order may be executed at a worse price. This applies to all 'stop' orders placed on any of our platforms.

To how many decimal places do you quote prices?

We quote all FX pairs to an extra digit, meaning that the last digit is the 'point' and the second to last digit is the 'pip'.

What is FxPro’s model of execution?

We are an NDD execution broker offering CFDs on 8 underlying assets. We offer Market Execution for all of our account types.

We internally match a great deal of our order flow and residual exposure remains in house up to our market risk limit. Excess exposure may then be hedged externally.

You can read more about our execution model on the page below:

https://www.fxpro.com/pricing/model

Does slippage occur on your platforms?

Slippage is part of trading and common in the forex market. It occurs at times of high volatility or low liquidity, as well as during major news announcements or during the release of important economic data.

FxPro takes all necessary steps to protect traders against market volatility, and our clients benefit from a highly-advanced trade management system that mitigates the risk of negative slippage and guarantees execution at the best available price.

You can check out our excellent slippage statistics here:
https://www.fxpro.com/pricing/model

Do you offer micro (0.01) lots?

Yes, micro lots are available across all our account types.

What leverage do you offer?

The leverage available to you may differ depending upon your jurisdiction and the instrument/platform you are trading with.

Please follow the link below to find out more information in regards to leverage: https://www.fxpro.com/leverage-information

what-are-fixed-spreads.title

what-are-fixed-spreads.description

What are floating spreads?

Floating spreads vary throughout the day, depending on market volatility and available liquidity. They represent the best bid and ask prices we are able to secure from our liquidity providers.

The greatest advantage of floating spreads is that you receive the best current market price at the time you are trading, which can often be lower than when trading on a fixed spread account. On the other hand, floating spreads can also widen considerably before and after high-impact news announcements and during high market volatility.

Will I experience requotes?

All of our account types use Market Execution and there are thus no requotes.

This is because all market orders are executed at the VWAP (Volume Weighted Average Price)

What is the stop out level?

Margin level (%) is displayed on the trading platform and is calculated as follows: Equity / Margin X 100.

FxPro offers Negative Balance Protection (subject to the FxPro Order Execution Policy) to ensure that clients cannot lose more than their overall investment.

The stop out level is {{percent}}% for all account types.

For cTrader accounts, Spotware’s 'Smart Stop Out' logic will be used.

What is the difference between a stop order and a limit order?

Limit and stop orders are often confused with each other as both are pending orders that instruct a broker to open or close a position when an asset’s price reaches a certain level.

Buy limit orders instruct that a position is opened when the market price reaches a level lower than the current price. Sell limit orders instruct that a position is opened when the market price reaches a level that is higher than the current market price. Conversely, buy stop orders are entered above the current market price and sell stops are entered below the current price.

Bear in mind that pending Limit orders are executed with ‘Limit Execution’, meaning you will receive your requested price or better, whereas Stop orders are executed with ‘Market Execution’, meaning that the trade is executed at VWAP.

Will my EA/cBot continue to work after I close the platform?

In order for your EAs to trade for you, your machine must be running with your MT4/cTrader terminal open. Closing your terminal will cause your EAs/cBots to stop trading.
You can subscribe to FxPro VPS (Virtual Private Server) to have your EAs/cBots trade around the clock regardless of whether your MT4/cTrader terminal is open or your computer running.

How is swap calculated?

Swap is calculated by taking the difference between the respective interest rates in the currency pair being traded and adding FxPro's commission fee for rolling over the position to the next trading day. The result can either be positive or negative depending on the instrument.

Swap is calculated and charged once every weekday, however, to account for weekends, a triple charge will take place on Wednesday for FX & metals, and on Friday for other instruments.

Swap fee for FX= Pip value X swap value in points] / 10

Swap fee for Non-FX instruments= Lot size X Swap Value X Number of nights.

For Shares and Cryptos, the swap fee is displayed as an annual percentage. Therefore the calculation is slightly different.

Swap fee for Shares= No.Of Nights X No.Of Shares X Share Last Price X Annual Percentage charge / 360

Swap fee for Cryptos= number of coins x Crypto last price x Annual Percentage charge / 360

We have a useful Swap calculator you can use to estimate the Swap incurred on trades: https://www.fxpro.com/trading-tools/calculators/swap

Examples: If you buy 100 (hundred) shares of Apple Inc (AAPL.O) at the price of $140 and hold them for one night at an annual rate of -2.8597 %, the charge will be -$1.11.

If you are short 2.0 lots (200k) of EURUSD for 2 nights, and the swap fee in points is -0.5739 then the swap charge will be -$2.29 ($20 pip value X -0.5739 X 2 nights /10 )

What is leverage?

Leverage affects the funds required to place a position, multiplying your buying power, allowing you to open a position larger than your deposit. Leverage requires you to post collateral with us in the form of margin and the higher the leverage the less the required margin to open a position of equivalent value or for the same initial margin you can open much larger positions.

Initial margin Leverage Buying Power (units)
$1,000 1:1 $1,000
$1,000 1:10 $10,000
$1,000 1:33 $33,000

Leverage can be expressed either as a Ratio, or in a % format. Both are displayed on our website for easy understanding.

For example, saying you have leverage 1:20 is the same as saying you are required to have a margin that is only 5% of the overall value of the trade.

Excessive use of leverage can of course be very risky because it can magnifies your P&Land this can lead to large losses which can lead to stop out, the automatic closing of your position. This is because your collateral available to sustain potential losses and not fall below the ‘maintenance margin’ required so that your position is not liquidated, is much less as a % of the position when using higher leverage.

Also note that higher leverage increases the effect of spread and Swap fees as a % on your invested capital. For example if the spread on an instrument as a % is 0.1% and you open a trade with 20 times leverage the spread cost as a % on your deposited margin will be 2%.

Example:

With leverage 1:5 you would need to deposit EUR 20,000 to open 1 lot of EURUSD (100,000) , while at leverage 1:30 you could open the same trade with only EUR 3,333.

Please refer to the margin calculator, https://www.fxpro.com/trading-tools/calculators/all-in-one. Here you can test how much of your margin will be needed to open a trade at different leverages and with different lot sizes

What is VWAP?

VWAP stands for ‘Volume Weighted Average Price’ and applies to market execution orders

If the requested volume is not available all at the same price, the order will automatically execute the maximum volume at the best available price, and then the remaining volume at the next best price and so forth. An average of all these prices is then taken, which is the price the order will execute at (the VWAP).

All stop orders, once triggered, are subject to ‘Market Execution’ which means that FxPro will automatically aggregate all available liquidity at the best possible prices and fill your stop orders at first available VWAP. The VWAP price may be on, above, or below your requested price.

Please see the relevant section of our Order Execution policy: Market Execution Order Market order is the intention to either buy or sell at the current market price, subject to the liquidity available. In the event, there is not enough liquidity at the top of the book to fill a Client’s market order, the system will automatically aggregate the volume received from third party liquidity/ price provider(s) and execute the market order at the ‘Volume-Weighted Average Price’ (‘VWAP’), subject to the liquidity available at the time of the execution.

Example:

Depth of Market for EURUSD

The image above shows a snapshot of the Depth of Market for EURUSD.

The right hand side shows ASK prices (price at which you buy)

The left hand side shows BID prices (price at which you sell)

Each tier displays the volume available at each price tier. For example, a trade of 2.50 lots or lower, would receive the top of the book price (the first row of prices). And for trade size above this, the overall price would be calculated according to the price tiers and volumes available at each.

For example, lets say we want to Sell 8 lots (800k units of EUR). The order will be executed as follows:

250,000 * 1.16520 = 291,300

500,000 * 1.16519 = 582,595

50,000 * 1.16518 = 58,259

You then add up all the tiers = 932,154 and divide by your trade size in units

932,154 / 800,000 = 1.16519 (rounded to 5 decimal places)

What is a market order?

A ‘Market Order’ applies to the MT4 Market, cTrader, MT5 & FxPro platforms and dictates that you want to enter the market at the current market price, no matter what that may be. Market Orders are filled at VWAP (Volume Weighted Average Price), meaning that you may receive a price above, below or on the price you saw when you executed the order.

Market Execution is also applied to all ‘Stop’ orders across all of our platforms. (Stop losses, Stop outs & pending stop orders).

Because different LPs will have different prices and available liquidity, the available volume is tiered and large orders may be executed at a non-‘top of the book’ price. Top of the book means the best Bid / Ask prices are streamed in the platform. The Market Depth however is much more complex than this and Market Execution accounts for this. Please refer to our ‘What is VWAP?’ question for further information.

What is a Stop Loss order?

A ‘Stop Loss’ order is used to limit losses, or potentially to take a profit after a loss.

It can be attached to an order at the time of opening, or you can modify a position and add a stop loss at a later time. It can also be attached to a Pending Order.

A Stop Loss must be placed below the current market price on Buy positions, and above the current market price on Sell positions.

All Stop orders, which include Stop Losses, are executed with ‘Market Execution’, which means that once the order is triggered, it is filled at the current market price at that time (VWAP).

The VWAP can be on, above or below the requested price.

This means that especially during times of high volatility, you may receive a much different price than your specified stop level, which is referred to as ‘Negative Slippage’.

What is a Take Profit order?

A ‘Take Profit’ order is used to lock in profits at a specified price, or potentially to limit further losses after a substantial gain.

It can be attached to an order at the time of opening, or you can modify a position and add a take profit at a later time. It can also be attached to a Pending Order.

A Take Profit must be placed above the current market price on Buy positions, and below the current market price on Sell positions.

All ‘Limit’ orders, which includes Take Profit, are executed with ‘Limit Execution’, which means that you will receive your requested price or better. At the time your Take profit is triggered, if a price exists in the market which is in your favour, FxPro will fill you at the better price.

It is not possible therefore, to receive a worse price on a ‘Limit’ order such as Take Profit.

Take profits on long positions will be triggered for execution once the ‘BID’ price reaches your take profit level. Take profits on short positions will be triggered for execution once the ‘ASK’ price reaches your take profit level.

What is a Stop Out?

A ‘Stop Out’ is a triggering of a forced automatic closing of a trader's positions in case that person's trading account equity falls below a certain threshold.

Margin level is displayed on the platform as a % anytime you have open positions, and is calculated as: Equity / Initial Margin *100

Equity means the balance + unrealised P&L in each trading account and does not include any balance in your FxPro Wallet.

Example:

The Stop Out level is 50%, depending on your jurisdiction. This means that once your Equity falls to a value equal to 50% of your initial margin, stop out(s) will begin to occur.

So, with an initial deposit of $1000, and an initial margin of $100, you are left with a Free Margin of $900. If losses reach $900, you will have 0 Free Margin remaining, and your margin level % at this time would be 100% (100 equity / 100 Initial margin = 100%). If losses continue and eventually reach $950, the 50% Stop out would be triggered. (50 equity / 100 used margin = 50%)

Now that we have explained how the stop out is applied, let’s see an example at which price you would be stopped out.

You open a Buy position of 100 barrels of Brent Oil (0.1 lot) at a price of $55 per barrel. This position is using a leverage of 10 times (1:10) and you started with $600 in your account.

Initial margin is 1/10= 10% of the exposure. The exposure, in this case, is 100 barrels times 55= $5,500. So, your initial margin is 550, leaving $50 free margin.

The price starts to fall, and we want to find out at what price Equity will be equal to 50% of initial margin. To do this, we need to calculate the price at which our loss will be 50% of 550 = 275, plus the free margin because as we explained in previous example above, losses are first used against free margin. So, the total loss would be 325 or 3.25 per barrel since our position is 100 barrels. When the price drops by 3.25 and reaches (50-3.25) $46.75, that is the BID price, you will be stopped out.

Stop Outs help to prevent trading accounts from falling into a negative balance, however, in very volatile markets, or during market gaps, it is not always possible to fill orders at a specific level and there might be significant slippage when Stop out orders are executed.

How can I show the ASK price on the platform?

As default, price charts are built using the BID price, however, it is the ASK price (the higher price) at which Sell order closures are triggered or buy positions are opened.

You can add the current ask price to the chart on all our platforms if it is not already shown as default.

On MT4 and MT5 go to Charts >Properties and tick the box to ‘Show Ask line’.

On cTrader, right click in the chart and go to ‘Viewing Options’ and tick the ‘Ask Price line’ option.

On the FxPro App, the Ask price appears as default

What is slippage?

Slippage refers to instances where the executed price differs from your requested price. I.e. the price ‘slipped’.

Slippage occurs when your Market Order is triggered and filled at a price different to that which you have requested. The difference may only be minimal, or it could be significant. Price Gaps and increased volatility can result in substantial slippage in some cases.

This is a normal market practice and a regular feature of the foreign exchange markets under conditions such as illiquidity and volatility due to news announcements, economic events and market openings. The slippage can be positive or negative. Slippage can also occur when larger orders are partly executed at tier 2 or even Tier 3 prices (see question What is VWAP).

Although we are not required to do so, we publish our Execution Statistics every year on our website: https://www.fxpro.com/pricing/model

Example:

You have a long (buy) position of 1000 barrels (1lot) of WTI prior to market closing at price $50.00, and you set a take profit at price $50.50 and a stop loss order at $49.5.

However, due to significant news reports over the weekend, at the market opening on Monday, WTI opens with an upward gap at price $51.

Therefore, your take profit order will be triggered once the market reopens (as the price has moved above your take profit level), at the price of $51.00, and will be executed at this price or better.

This is how market gaps and slippage may cause more profit or loss than anticipated and why stop orders such as ‘stop losses’ are never guaranteed to be executed at your requested price.

What is Spread?

The difference between the Bid and Ask prices is the ‘Spread’, which is what you pay to the broker in return for placing the order through them.

Therefore, you will notice that trades start in a minus figure, as you need to cover the spread before you begin make profit.

Let’s demonstrate this using an example. You buy 1 lot of EURUSD at $1.0700 the bid and ask prices were $1.0698 and $1.0700. When you buy, you get the Ask price. The price moves in your favour by 5 pips making the new Bid and Ask prices $1.0703 and $1.0705. You close the trade by selling at the new Bid price of $1.0703, making 3 pips profit which equals $30.

The reason that in this example your profit is less by $20, is due to the fact that you have been charged a 2pips spread.

Let’s take another example using GOLD, which is denominated in USD. You decide to Sell (short) 100oz (1 lot) when the bid and ask prices were 1600.50 and 1601.00. As this is a sell position, it is opened at the Bid price of 1600.50. The price then moves down in your favour by 0.50, making the new bid and ask prices 1600.00 and 1600.50. You close the trade by buying at the new Ask price of 1600.50.

In this case, even though the price moved in your direction, you were charged the spread and your order was opened and closed at the exact same price (1600.50), meaning that your Profit or Loss is equal to 0.

Spreads are typically floating and fluctuate depending on liquidity and volatility. Volatility is affected by Liquidity and vice-versa.

What do I do if I have a question or enquiry regarding one of my trades?

If you would like to check any orders, please send an email to [email protected] from your registered email address with your account number and the order number of the trade, and we will check your enquiry and get back to you as soon as possible.

You can find the order number in your trade account tab or history tab.

Why has my pending order been executed or Stop loss/take profit triggered when the price has not reached the specified price?

Bear in mind that Buy positions are opened at the Ask price (and closed at the Bid price), whereas Sell positions are opened at the Bid price (and closed at the Ask price).

Therefore, stop losses, take profits and pending orders need to be triggered by the Bid or Ask price displayed on the price chart before being executed.

The Ask price is always higher than the Bid price as it includes the FxPro spread. Therefore, you need to take into account the spread at the time the order was triggered.

For example, if you opened a sell trade on EURUSD at 1.15700 and placed a stop loss of 1.15750, it means your stop loss will be triggered when the Ask price reaches 1.15750. So, if the spread at the time is 1.5ips, you may see your order closed when the price in the chart is only at 1.12735.

The price charts display BID prices by default. If you cannot see the current ASK price in your platform, please refer to our FAQ: How can I show the ASK price on the platform?

What is liquidity?

Liquidity, in simple terms is the ability to trade (buy and sell) an instrument and is considered good when there are many market participants interested in Buying and Selling the instrument at any volume. The easier it is to sell or buy the instrument at any given volume, the better the liquidity.

The more liquid an instrument, the tighter the spread usually, as the market participants compete to get the best prices. When there is low liquidity, the pricing is generally more erratic, and the spreads may be higher due to lower demand for the instrument.

What is Swap (rollover)?

Since every currency trade involves borrowing one currency to buy another, interest rollover charges are part of forex trading.

Interest is paid on the currency that is borrowed, and earned on the one that is bought. Swap may be positive or negative and applies whenever you leave a trade open overnight.

If you are buying a currency with a higher interest rate than the one you are borrowing, then the net interest rate differential will be positive and you will earn funds as a result. Conversely, if the interest rate differential is negative then you will be charged.

Swap also applies to non-FX instruments, due to the fact that all instruments are traded in particular currency which incurs an interest rate.

On the platforms, ’swap’ is automatically converted into the balance currency. The Operation is conducted at midnight server time (10pm UK time) and will only be charged/gained if you have an open trade at this time.

the swap is calculated and charged once every weekday, however, to account for weekends, a triple charge will take place on Wednesday for FX & metals, and on Friday for other instruments. FxPro Swap rates are in line with the Banks and are reviewed and updated on a weekly basis by the Execution department.

The up-to-date swap lists can be viewed at any time on our website in the instrument specifications or via the trading terminals.

Deposit/Withdrawal

Is it possible to lose more money than I deposited?

FxPro offers Negative Balance Protection (NBP) for all clients, regardless of their categorisation & jurisdiction, thereby ensuring that you cannot lose more than your total deposits.

For more details please refer to our ‘Order Execution Policy’.

FxPro also provides a stop out level, which will cause trades to be closed when a certain margin level % is reached. The stop-out level will depend on the account type and jurisdiction under which you are registered.

How do you keep Clients funds safe?

FxPro takes the safety of client funds very seriously. For this reason, all client funds are fully segregated from the company’s own funds and kept in separate bank accounts in major European banks. This ensures that client funds cannot be used for any other purpose.

In addition, FxPro UK Limited is a member of the Financial Services Compensation Scheme (FSCS) and FxPro Financial Services Limited is a member of the Investor Compensation Fund (ICF).

What methods can I use to deposit funds into my FxPro account?

We offer a wide range of payment methods, all with 0 fees from FxPro. These include Bank Wire transfers, Credit/Debit cards, PayPal, Neteller, Skrill, and many more local options tailored to your country and jurisdiction.

You can check all available payment methods and based on your location directly in your login area or via this link:
https://www.fxpro.com/pricing/deposit-methods

Please note that you must withdraw via the same method used to fund your account.

What is the FxPro Wallet?

The FxPro Wallet is a personal risk management tool that works as a central account from which you can transfer money to all your other trading accounts with a few simple clicks. The main advantage of making deposits into your FxPro Wallet as opposed to funding your accounts directly is that your deposited funds are completely protected from any open positions that you may have in your trading account.

How do I deposit funds to my FxPro Wallet?

You can choose to deposit funds directly into your FxPro Wallet or bypass the Wallet and fund your trading account directly. The FxPro Wallet acts as a central hub for managing your funds, allowing you to transfer any amount to your trading accounts at any time. To deposit, log in to your FxPro Direct, select 'Deposit Funds', and choose your preferred payment option. For more details about our available payment methods, please visit: https://www.fxpro.com/pricing/deposit-methods

How do I withdraw funds from my FxPro Wallet?

Log in to your FxPro Direct and select 'Withdraw’ or 'Wallet'.

Please note that in order for the withdrawal to be successful, you should transfer your funds to your FxPro Wallet.

Kindly note that you must follow our withdrawal policy which instructs that clients must withdraw via the same method used to deposit, unless that method has been fully refunded or refund limits have expired. In this case, you may use bank wire method, or another method previously used to fund (as long as it can accept payments) to withdraw profits.

What are the available currencies for my FxPro Wallet?

We offer Wallet currencies in EUR, USD, GBP, CHF, JPY, PLN, AUD and ZAR. Additionally, we also offer NGN, VND, THB, MYR and IDR. (Depending on your jurisdiction)

The currency of your FxPro Wallet should be in the same currency of your deposits and withdrawals in order to avoid conversion fees. Any transfers from your FxPro Wallet to your trading accounts in a different currency will be converted as per the platform rates.

How do I transfer funds from my FxPro Wallet to my trading account?

You can instantly transfer funds between your FxPro Wallet and your trading accounts by logging in to your FxPro Direct and selecting 'Transfer'

Select your Wallet as the source account and the target trading account and enter the amount you wish to transfer.

If your trading account is in a different currency to your FxPro Wallet, a pop-up box will appear with a live conversion rate.

Can I change my FxPro Wallet (Vault) currency?

In order to avoid potential conversion fees, it is preferable that your FxPro Wallet is in the same currency of your deposits and withdrawals.

If you have mistakenly opened your FxPro Wallet in the wrong currency, please contact our Back Office Department at [email protected] to rectify the mistake.

What conversion rates do you use?

FxPro clients benefit from some of the most competitive exchange rates on the market.

For deposits from an external funding source (i.e., from your credit card to your FxPro Wallet in another currency) and withdrawals to an external funding source ( i.e., from your FxPro Wallet to a credit card in another currency), funds will be converted as per the daily bank rate.

For transfers from your FxPro Wallet to a trading account of a different currency, and vice versa, conversion will be made as per the rate displayed on the pop-up screen at the time you click confirm.

How long do Bank Wire transfers take and what are the fees?

For international bank wire deposits, please allow **3-5 business days** for funds to reflect in your FxPro Wallet. FxPro and our receiving bank do not charge any fees for bank wire deposits; however, other banks involved in the process, such as sending or intermediary banks, may apply their own fees.

We also offer **local banking options** for many countries, providing faster and more efficient processing times. For example:

- **GBP Transfers (UK)**: Usually reflect **within the same business day**, with no fees from FxPro or our receiving bank. - **SEPA Transfers (EU)**: Typically reflect **within the same business day**, with minimal fees (usually just a few euros). - **Other Local Banking Methods**: Availability depends on your country, and these are generally also very fast.

You can view all available deposit methods and processing times specific to your country and jurisdiction by logging into your FxPro account.

How can I withdraw if the card I used to deposit has been cancelled or expired?

After the cancellation of a card, banks are obliged to allow limited transaction types to take place, including refunds, usually for at least 6 months. You should therefore withdraw funds to the card you used to deposit, even if this card has been cancelled. You will receive these funds to your new card which is connected to the same bank account as your previous, cancelled card.

If the bank account linked to the card is completely closed, you will need to send proof of account closure to our accounting department at [email protected]

Can I transfer funds between my FxPro Wallet and trading accounts during the weekend?

Yes, as long as the specific trading account you are transferring from does not have any open positions.

If you have an open trade during the weekend, you will be unable to transfer funds from it to your Wallet until the market reopens.

Weekend hours begin on Friday at market closure (22:00 UK time) until Sunday, at market opening (22:00 UK time).

How can I withdraw via Bank Wire method?

Log in to your FxPro Direct, select 'Withdraw Funds' or 'Wallet' and choose Bank Wire method. Bear in mind that we may require a bank statement as proof that you are the bank account holder.

Kindly be informed that in order to withdraw via Bank Wire method, you should first refund all your recent Credit Card, PayPal and Skrill deposits. The funding methods that need to be refunded will be clearly displayed to you in your FxPro Direct.

How long should I wait for my withdrawal to reach my bank account?

Withdrawal requests are processed by our Client Accounting Department within 1 working day. However, the time needed for the funds to be transferred will vary, depending on your payment method.

International Bank Wire withdrawals may take 3-5 working days.

SEPA and local bank transfers may take up to 2 working days.

Card withdrawals may take around 10 working days to reflect

All other payment method withdrawals are usually received within 1 working day.

How long does it take to process my withdrawal request?

During normal working hours, withdrawals are usually processed within a few hours. If the withdrawal request is received outside working hours, it will be processed the next working day.

Bear in mind that once processed by us, the time taken for your withdrawal to reflect will depend on the payment method.

Card withdrawals can take around 10 working days and International Bank Transfers may take 3-5 business days depending on your bank. SEPA and local transfers usually reflect within the same business day, as do E-Wallets transfers.

Please note that although card deposits are processed immediately, this does not mean that funds have already been received in our bank account as the bank clearing procure usually takes some days. However, we credit your funds immediately in order to be able to trade instantly and protect open positions. Unlike deposits, the withdrawal procedure takes longer.

How long does it take for my funds to be deposited into my FxPro Wallet?

We usually process deposits **within 10 minutes** of receiving them, ensuring your funds are available as quickly as possible. For SEPA and other local banking transfers, deposits typically reflect **within the same business day**, while all other payment methods are also processed in approximately **10 minutes**.

If you wish to check the status of any pending transaction, feel free to contact our **24/5 support team**, who are always ready to assist you.

You can choose to send your deposit to your FxPro Wallet or directly to a trading account of your choice. Please note that all transactions are placed via the Wallet, so **currency conversions may apply** when transferring directly to a trading account in a different currency from your Wallet.

Which method should I use for withdrawal?

It is our policy that any recent card deposits should be withdrawn to the card in question first, before refunding to any other method, even if other methods were used for funding. Kindly note that after refunding any cards, PayPal and Skrill deposits should also be refunded. Once all deposits from the above-mentioned payment methods are fully refunded, you will then be able to withdraw via bank wire or another method previously used to fund. (Provided that it can receive payments) The methods that remain to be refunded will be clearly displayed to you in FxPro Direct.

Do you charge any fees for deposits or withdrawals?

FxPro does not charge any fees/commission on deposits/withdrawals, however, you may be subject to fees from other payment providers involved in the transaction, particularly with banks. Please note that for e-wallets, there may be a fee for withdrawals but only if you have not traded. You can see more details on our funding page: https://www.fxpro.com/pricing/deposit-methods

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What currencies can I use to fund my FxPro Account?

Clients of FxPro UK Limited may open a Wallet in: USD, EUR, GBP, AUD, CHF, JPY and PLN.

Clients of FxPro Financial Services Limited may open a Wallet in: USD, EUR, GBP, AUD, CHF, JPY, PLN and ZAR.

Clients of other jurisdictions may open a wallet in: USD, EUR, GBP, CHF, AUD, PLN, ZAR, JPY, NGN, VND, THB, MYR & IDR .

Please note that if you transfer funds in a different currency from your FxPro Wallet, the funds will be converted into your Wallet currency using the exchange rate at the time of the transaction. For this reason, we suggest you open your FxPro Wallet in the same currency as your funding and withdrawal methods.

Which Credit/Debit cards do you accept?

We accept Credit/Debit cards including Visa, Visa Electron, Visa Delta, MasterCard, Maestro International and Maestro UK.

What should I do if I have not received my withdrawal?

If you have made a withdrawal request via Bank Transfer and have not received your funds within 5 working days, please contact our Client Accounting Department at [email protected], and we will provide you with a Swift Copy.

If you have made a withdrawal request via Credit/Debit Card and have not received your funds within 10 working days, please contact our Client Accounting Department at [email protected] and we will provide you with the ARN number.

Why has my Credit/Debit card deposit been declined?

There are a number of reasons why your Credit/Debit card may have been declined. You may have gone over your daily transaction limit or exceeded the card’s available credit/debit amount. Alternatively, you may have entered an incorrect digit for the card number, expiry date or CVV code. For this reason, please verify that these are correct. Also make sure that your card is valid and has not expired. Finally, check with your issuer to make sure that your card has been authorized for online transactions and that there are no protections in place that are preventing us from charging it. Find more information

How to fund your account

  1. Sign in to FxPro Direct with your email and password.
  2. Open the “Wallet” section and click the “Deposit” button.
  3. Now you can choose from a selection of convenient payment methods. All the deposits and withdrawals are processed with no commissions from the FxPro side.
  4. Choose the method and specify the amount you want to deposit. Then fill out payment details and follow the prompts on screen to confirm the payment.
  5. Once approved, the deposited amount will appear in your FxPro Wallet balance, or the trading account specified, and will be displayed in your Transaction History.
  6. You can now transfer funds to an account and begin trading!

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FxPro Direct (Web)

What is FxPro Direct and how can I login?

FxPro Direct is your online account management page.

Click on the 'Log In' option on the top right of the website. You can log in with your registered email address and password.
Your FxPro Direct allows you to create new accounts, edit existing ones, fund your accounts and download trading platforms. You may also edit your mailing options or subscriptions.


The ‘Tools’ tab in FxPro Direct gives you access to various services we offer, including the FxPro Dashboard, Economic Calendar, Calculators and FxPro Squawk. These tools can be accessed by all users, including those who are still practising on demo accounts.

How do I reset my password for FxPro Direct?

To reset your FxPro Direct password, click on ‘Restore password’ at the bottom of the sign-in box. Enter your registered email address and submit the request. You will soon receive a link at the email address you have provided, which will take you to a page where you will be able to enter a new password for your account

How do I upload documents?

To upload documents via FxPro Direct click on ‘My Profile’ and select ‘Upload Documents’. Click ‘Browse’ to open a new window, find and select the document that you wish to upload, and then click ‘Open’.

You will receive a notification that the upload is in progress, and a message confirming that the documents have been uploaded successfully.

Once your documents have been uploaded, our Back Office Department will review them in the order in which they were received.

How do I edit my profile information?

To change any of your personal details, please send an email to [email protected]. Bear in mind that for security reasons, we will require an updated proof of residence to be uploaded via FxPro direct for a change in address and a phone verification for a change of email.

How do I reset the password of my trading platform?

Please log into 'FxPro Direct' and click on Accounts. Next to account number you will see the icon to 'Reset Password'. Once you click on it, system will automatically send email containing a new temporary password.

For cTrader accounts, you can reset the password for your cTID from here: https://id.ctrader.com/reset

How can I reactivate my account?

Please note that live accounts are disabled after 3 months of inactivity, but you may, however, reactivate them by emailing [email protected] with your request. Unfortunately, demo accounts cannot be reactivated, but you may open additional ones via FxPro Direct.

In order to request reactivation, please send an email to [email protected] or contact us on Live Chat.

How do I change the leverage of my trading account?

Log in to FxPro Direct, go to ‘My Accounts’, click on the Pencil icon next to your account number and select ‘Change Leverage’ from the drop-down menu.

Please note that in order for the leverage of your trading account to be changed, all open positions must be closed.

Note: The maximum leverage available to you may vary depending upon your jurisdiction.

How do I add more funds to my demo account?

Log in to your FxPro Direct, go to ‘My Accounts’, click on the demo account heading, and select 'Add Funds'. Please select the desired amount (500 – 500,000) and your demo account balance will be instantly updated on your trading platform.

Where can I see my transaction history?

Log into your FxPro Direct, and you will see your transaction history under the 'Wallet' tab. There is also a filter and an option to 'Export' the transactions.

FxPro App

What is the FxPro App?

The FxPro App is a personal mobile account management space that allows for trading via the app using any FxPro Metatrader 4 or 5 account type. In 2024, we earned a 5* rating from the Investors Chronicle and Financial Times award for our app and its unique features.

  • You can create new accounts, complete the verification process, change passwords, top-up accounts with multiple funding options, withdraw funds etc.
  • The app features detailed charting features provided by TradingView, along with analysis tools and customisation.
  • Market analytics also keep traders up to date on major news with an integrated Economic calendar with alerts, plus real-time push notifications on increased volatility and major market moves.
  • If you have any questions, please get in touch with our 24/5 award-winning support team directly from within the app.

How many trading accounts can I open in the FxPro App?

You can create up to five live trading accounts with different settings in the FxPro App. They can be in different currencies and on various platforms.

Simply select one of the available trading platforms (MT4, MT5, cTrader or the integrated FxPro platform) and choose the preferred leverage and account currency. You can also transfer funds between the accounts using your FxPro Wallet.

For newcomers, FxPro provides comprehensive instructions on how to install the MT4, MT5 and cTrader applications with direct links to AppStore and Google Play.

The number of demo accounts is unlimited. Please note, that if you need additional accounts, you can open them through FxPro Direct Web or by contacting our Customer Service Team.

How can I register on the FxPro App?

If you already have a registered account with FxPro Direct Web, you can download our application for free from Google Play or AppStore and log in with the same details that you use for FxPro Direct Web.

If you have started registering with FxPro Direct Web but haven’t finished, you can continue your registration from where you left off in the FxPro App.

If you haven’t registered an account at FxPro yet, you can download our application for free and go through the registration steps:

STEP 1. Download the FxPro Application from Google Play Market or AppStore. Open it and proceed to “Sign in with email.” Select your country of residence, name, surname, and email. Then create your password.

STEP 2. You then have the option to generate a short passcode to log in. Please note that the passcode will only be valid on the current device you’re using when you log in to the app. For FxPro Web, you should continue to use your log in details that you registered with.

Your FxPro Direct profile is now ready. However, to unlock all the app features, create trading accounts, trade on the integrated platform, and fund your accounts, you have to complete the full registration. This will involve answering a series of questions about your trading experience and uploading digital copies of the required documents (passport/ID card, proof of residence - a Utility bill or bank statement issued in the last 6 months) to verify your profile.

Once your profile is fully verified, you can start trading with FxPro!

Please note that you can also access the Metatrader 4 or 5 platform directly with your account number and password that you received by email.

Please note that the jurisdiction under which your FxPro account will be opened depends on the country of residence. FxPro does not offer Contracts for Difference to residents of certain jurisdictions including the USA, Iran and Canada.

What payment methods are available on the FxPro App?

At the core of the app lies the FxPro Wallet, which keeps your funds from participating in the trading process and safe from market risks. Funds can be transferred in the “Top Up” section of the App.

You can see more information about the specific funding methods available here: https://www.fxpro.com/pricing/deposit-methods

Can I fund my FxPro Wallet using the App?

To start trading with FxPro, you need to top up your FxPro Wallet and then transfer funds to the desired trading account. To do that first open the FxPro App and tap “Top Up” in the toolbar. Tap “Fund Your Account”. Please note that if you haven't verified your account yet, you need to do so before depositing the funds.

The funds will then be credited to your FxPro Wallet balance. You can then transfer the necessary amount (or part of it) to a specific trading account.

NB: The FxPro Wallet balance does not participate in trading processes and is secured from market fluctuations. You can also top up a trading account directly. Select it from the list, or create a new one, if necessary.

  • Tap the “Fund now” button and select any of the available payment methods.
  • Select the FxPro Wallet, currency, payment method and indicate the amount. During this transaction, the deposit currency will be converted into the currency of your account.
  • You will receive a “Successful transaction” email from FxPro’s accounting department with the confirmation of your transfer.

All transactions can be viewed as ‘completed operations’ in the Transaction History tab. To see transactions for a specific account, tap on the upper right corner of the card with the name of your account.

Can I transfer funds using the FxPro App?

Yes, you can. To transfer funds between your accounts (e.g. your FxPro Wallet and a trading account) please follow these steps:

  • Select the “Transfer” button in the “Wallet” section
  • Choose the source and the target account
  • Specify the transfer amount
  • Tap “Transfer”

The transfer between the FxPro Wallet and your trading accounts is instant, and any currency conversions will be conducted using the current rate.

How can I withdraw funds using the FxPro App?

To withdraw funds from your FxPro Wallet please follow these steps:

  • Tap the “Withdrawal” button in the “Wallet” section
  • Specify the amount to withdraw
  • Select a withdrawal method
  • Tap “Withdraw”

    You may also need to follow the steps you see on the screen;

Our Client Accounting Department will receive your request and process it within 1 working day. In the event that a withdrawal request is made within 6 months from the moment of the initial deposit, Credit Card deposits will need to be refunded first, followed by PayPal deposits and then Skrill deposits. Once all deposits made via these three methods are refunded, you will be able to withdraw funds via a Bank transfer or any e-wallet method previously used to deposit. (provided your e-wallet is able to receive payments)

Bear in mind that you need to have funds available in your Wallet for withdrawal. If your funds are located in a Trading account, you will need to transfer them first to your Wallet.

Can I open a trading account using the FxPro App and how?

You can open multiple accounts with different settings and on different FxPro platforms (MetaTrader 4, MetaTrader 5, cTrader etc) using the FxPro app.

To do this, open go to the ''home'' section of the app, select either the Real or Demo tab and then press the + icon in the top right corner to “Create New Account”.

You will select the preferred account type, leverage and base currency and tap “Create”.

Your newly created account will appear in the list of accounts and you can top it up directly or transfer funds from the FxPro Wallet.

If you have not installed the mobile platform yet, or if it was previously uninstalled, you will be prompted to download it in the “Account type” options.

You can also change the size of the leverage, reset passwords, check balances and make a deposits.

Please note that there is a maximum of 5 Live trading accounts per profile.

How do I use the list of trading assets in the FxPro App?

You can trade directly from the app using any FxPro Metatrader 4 or 5 account type.

  • You can open new trading accounts, both in live and demo mode, directly from the "Home" tab. Simply choose a platform, leverage, and account currency and click ‘Create’.
  • In the ‘Trade’ section, you will find all of the CFDs we offer in your particular account type separated by category for easy viewing. You can use the ‘Search’ bar to find the required asset. You can also create your 'favourites' list to track the instruments you are most interested in.
  • In the ‘History’ tab, you can sort through the completed financial transactions chronologically and view their details.
  • By opening the tab of each asset, you will see its price movement in real-time.
  • Each asset contains its current Buy-Sell quotes. You can expand the chart to full screen and change its type and time frame.
  • You can also scroll down to find the main asset specification (located underneath the chart): spread type, contract size, swap type and more. There are several trading widgets as well: the ratio of sellers and buyers (among FxPro clients), and the highs and lows of today’s prices.

How can I find a specific instrument?

Please go to the ‘Instrument search’ bar at the top of the Quotes screen, begin to type the name of the instrument and it will pop up automatically.

How can I open a trade in the FxPro App?

In the ‘Trade’ section you will find the list of financial assets arranged in categories. Use the ‘Search’ bar to find the required asset. Each asset contains its current Buy-Sell quotes. Tap the preferred button to proceed.
  • Before opening a position, you can set the SL and TP levels and specify the order size. (You can add or modify these values even after a position has been opened).
  • When opening a trade you can choose market execution, as well as pending orders: Buy Limit, Sell Limit, Buy Stop or Sell Stop. After you have made your selection (e.g. Market Execution, Buy Limit etc) set the SL and TP levels, indicate the expiration date and the price at which the order should be triggered. Then click ‘Place’.
  • How can I modify a position using the FxPro App?

    You can modify the size or SL/TP of an open position, by tapping on an open position and then pressing 'more settings'. You can then make any necessary changes using the options provided on screen.

    You will then select to confirm the change(s).

    How can I close a trade using the FxPro App?

    You can close a trade manually from the 'Trades' tab by selecting the order you wish to close. Upon closing the order, you will see a confirmation message that "Order was closed at VWAP". A trade will close automatically when it reaches the specified Stop Loss or Take Profit limits you have set, or if the Stop Out level of the account is reached.

    Can I partially close a trade on the FxPro App?

    You can change order size by tapping on the trade you wish to modify from the ‘trades’ tab. You can then change the trade size using the buttons provided.

    You will then select the ‘Confirm’ button to confirm the change.

    Where can I find information my account balance, margin, free margin and equity?

    Information on your account balance, margin, free margin and equity is available at the top of the trading tab.

    log in

    Where can I find a history of closed trades?

    A list of all closed trades is available in the history tab. Please select any of the default periods or set a custom period.

    How can I enable Quick trading and One-tap trading?

    Quick trading and One-tap trading features can be enabled from the ‘More’ menu and ‘Trading Settings’.

    Quick trading allows you to place orders directly from the chart or instrument list.

    One-tap trading allows you to open and close orders in just one tap without any additional confirmation needed. You can also enable 'Quick closing' from here, allowing you to close orders without any additional confirmation.

    Trading Settings

    How can I set reminders for economic news events?

    The integrated economic calendar keeps you constantly up to date with the latest news and data releases. In the calendar section, you can easily set reminders to receive push notifications simply by pressing the bell icon next to the economic events you are interested in.

    News Events

    How do I use the crosshair tool?

    You can access the crosshair tool by long pressing on the chart, either in full-screen mode or from the instrument list. Once the crosshair appears, you can move it to any point on the chart, and the date and time of the corresponding candle will show in the X-axis along with the price at that specific level in the Y-axis.

    How can I add volumes to the chart?

    Volumes will be shown by default on the charts. To remove it, when in full-screen charting mode, scroll to the bin icon in the list of tools on the left hand side of the chart, and you can select which indicators to delete from the chart. The volume bars represent the number of tick changes for the corresponding price bar and helps to gauge volatility.

    Add volumes

    What chart types are available?

    The FxPro App features multiple TradingView chart types, including candlesticks, bars, Line, Area and Heiken Ashi. To change the chart type, open the chart in full-screen mode and click on the candlestick icon.

    What security features are available on the App?

    In addition to your main FxPro account password, the App also has additional security features, including 2-step authentication, passcode, and touchID.

    You can enable these options in the ‘More’ menu and ‘Security Settings’.

    Security Settings

    How can I change my password through the App?

    Your password can be changed via the App by pressing the ‘More’ menu and going to ‘Security Settings’.

    When you select ‘Change Password’, you will be prompted to enter your existing password and confirm the new one.

    Can I open and trade on a demo account via the App?

    Yes, the platform supports both live and demo trading. Once you have registered with us through the App or logged in with your existing FxPro Profile, in the ‘Accounts’ section, you will notice a ‘demo’ tab. Press the + icon in the top right-hand corner to open a new demo account.

    You simply need to select the account type, leverage, base currency and enter an amount of virtual funds up to 100,000.

    You are able to trade FxPro Metatrader 4 or 5 accounts directly in the app.

    What languages is the App available in?

    The FxPro App is available in a wide range of languages:

    English, Japanese, Korean, Italy, Chinese, Polish, German, Norweigan, Vietnamese, French, Russian, Arabic, Portuguese, Spanish, Czech, Romanian, Indonesian, Malaysian and Turkish.

    You can change the language from the ‘Appearance’ settings in the ‘More’ menu.

    How can I manage push notifications and email settings?

    We send regular push notifications on increased market volatility and significant market moves, keeping you up to date with the latest info on popular instruments in real-time. You can enable/disable these from the ‘Notification’ settings in the ‘More’ menu.

    You can also subscribe or unsubscribe from daily trading central technical analysis and company news emails in this section.

    Is customer support available in the App if I need assistance or have questions?

    Yes! Our 24/5 customer support team are always on hand to assist you with any questions or guide you, and we have made it even easier to contact them directly through live chat without having to leave the App. Simply select the ‘More’ menu and tap ‘Live Support’ to open a live chat with our customer support team.

    VPS

    What is the FxPro VPS?

    The FxPro VPS service grants you access to a Virtual Private Server provided by BeeksFX. BeeksFX is one of the largest global service providers of VPS solutions and it operates in data centers located in London Equinix, the same location as FxPro servers.

    FxPro VPS allows you to load your MT4 EAs and cBots directly to the server and have them trade for you without even your computer running.

    FxPro VPS specifications can be found in the following page:

    https://www.fxpro.com/trading-tools/fxpro-virtual-private-server

    How much does the FxPro VPS cost?

    FxPro VPS subscription costs $30 per month (or equivalent amount in your FxPro Wallet currency) and it will be deducted on the 6th of every month from your FxPro Wallet.

    The FxPro VPS is free for VIP clients.

    How do I sign up for FxPro VPS?

    You can make a request via the VPS page: https://www.fxpro.com/trading-tools/fxpro-virtual-private-server

    We will then contact you directly regarding the set-up of your Virtual Server.

    How can I cancel my VPS subscription?

    Please send an email to [email protected] to request cancellation and we will proceed accordingly.

    What should I do if I forget my FxPro VPS password?

    Please contact [email protected] and provide them with your IP and Port Number. They will be able to issue a new password for you and it will be sent via email.

    How do I set up my FxPro VPS?

    After successfully subscribing to FxPro VPS you will receive an email with your login information from our VPS provider, BeeksFX, confirming that your VPS account has been successfully created (It may take up to 2 hours to receive the email).

    To set up your VPS, click the VPS access link provided in the email, fill in the required information which is included in the confirmation email and download the RDP file located at the bottom of the page. Locate the file on your computer and click on it in order for the remote desktop connection to be initiated. A pop-up box will subsequently appear, prompting you to enter your credentials or the temporary password you were provided with. Click ‘OK’. You should now be connected to your VPS.

    Safety

    How can I protect my online data?

    At FxPro, client data protection is a priority and we follow best practices which are described in details in our privacy policy. There are also actions we strongly suggest you take to help keep your personal data safe:

    • Never share your password(s) or sensitive account information with anyone.
    • Beware of fraudsters who may contact you claiming to be a reputable company and do not provide any personal information to them.
    • Do not click on any links or open any attachments from emails you don’t recognise or respond to unknown SMS senders. Always verify the authenticity.
    • Transactions should only be made via our secure FxPro Direct portal. Never send any funds to an external source.
    • Change your password(s) frequently and set up anti-malware software on any devices that you may use.

    For more information about online security as well as actions that FxPro takes to protect your data, please review our safety page: https://www.fxpro.com/safety

    Please contact us immediately via our official communication channels should you have any concerns or receive any suspicious contact, we are always here to support you.

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